General Description: The Administrative Assistant performs administrative and office support activities to a department or managers below the executive level. Duties include fielding telephone calls, receiving and directing visitors, word processing, coordinating site visits, ordering office supplies, and record keeping.
Supports general business operations through the completion of administrative tasks such as preparation and editing of presentations, proposals and correspondence.
Answers office phone and directs calls appropriately.
Scanning duties may include certificates, account profiles, or mailings; scan P&C, Personal Lines and Employee Benefits material.
Maintains knowledge of personnel to coordinate direction of visitors, calls, and mail appropriately.
Coordinates incoming and outgoing mail distribution for assigned location; ensures that mail, faxes, and other communications are delivered timely and accurately.
Meet and greet clients and visitors.
Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and filing.
Set up and coordinate meetings and conferences.
Support staff in assigned project based work.
May coordinate day-to-day facilities management issues; heating, ventilation, air conditioning, plumbing and safety problems to building maintenance; monitors facility cleaning activities and refers any problems to onsite supervisor or manager.
Ensures important office services information is communicated to staff and other appropriate internal and external contacts; ensures that communication channels are established and used so that important information is exchanged as needed.
Other duties as assigned.
Knowledge, Skills and Abilities:
Must have experience with administrative and office management. Insurance industry experience is preferred.
College degree preferred.
Proficient in Microsoft Word, Excel, and PowerPoint.
Knowledge of clerical and administrative procedures.
Knowledge of consumer service practices and principles.
Strong keyboard skills.
Good communication skills and professional personal presentation.
Organizing, planning, and customer service orientation
Detail oriented with the ability to organize effectively.
Should be honest, respectful, and trustworthy.