Reception And Office Manager - Part-Time

When you join Ritchie Bros., you'll be part of a diverse, global team that's focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. Learn more about our culture and commitment to diversity and inclusion at Candidate Portal.

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you're out in the field or back at your office, you'll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

Our Houston, Texas, site is looking for an office manager/receptionist who'd like to be part of the excitement of our auction business.

This is a Part-Time position. We have five scheduled auctions per calendar year at our Houston, Texas, site. Hours are typically 8 AM to 5 PM, Monday to Friday. We'll need you to work extended overtime hours (evenings and weekends) during auctions, occurring 5 times per year. You will be required to maintain a valid driver's license.

In this role you'll:

• Operate a high-volume telephone switchboard receiving customer inquiries and assist customers with their ability to use all of Ritchie Bros services

• Ability to explain how bidding and unreserved auctions work

• Support customers during the auction registration process for online bidding

• Resolve issues and track interactions relating to customer accounts

• Provide information related to past and upcoming auctions and equipment

• Assist with post-sale accounts receivable phone calls and payment processing

• Ensure that superior customer service is delivered at all times to all customers

• Provide additional administrative support as needed

Here's what you bring:

• Previous work experience where you worked in person with customers

• Experience using computers and being able to learn to use new technology and software

• A commitment to providing fantastic customer service

• Able to work well and maintain a positive attitude in high-pressure situations

• A friendly, outgoing, patient personality

• You thrive working as part of a team, pitching in wherever you're needed most

• You don't mind working hard, and you like to have fun at work

What We Offer:

• Hourly wage + paid overtime

• Ongoing training, professional development