Receivable Collection Officer

The Receivable Collection Officer will act as liaison between leadership while protecting the integrity of internal controls in both departments. The Receivable collection Officer will develop and implement the process and procedure to improve operations. This is an in-person role.

This role will act under the direct supervision of the Director of Accounts Receivable and will work collaboratively with all members of the accounting department as well as members from other departments company-wide.

Duties and Responsibilities:

Oversight of AR Specialist/Senior/Supervisors/Manager and their daily workload in NetSuite & 3rd party portals

Implementation of process and procedure to improve operations

Ensure associates are trained and are maintaining daily goals

Periodic review of tasks and other queues, to ensure workflow is routing correctly and completing timely

Coordinate with internal departments to improve processes and communication

Manage and develop Manager and Senior specialist

Provide continual feedback and formal annual review of department

Manage the hiring, performance improvement, and termination decisions and process for department

Periodic review and analysis of reports aging, billing, DSO (Days Sales Outstanding, & CEI (Collection Efficiency Index)

Acts as a point of escalation with complex issues and inquiries

Builds sustainable relationships and trust by communicating collaboratively with partners, internally and externally

Performs other duties as assigned

Requirements

Qualifications:

Minimum of 5 years of accounts receivable experience

Prior supervisory experience is required

Bachelor’s degree in Accounting or Finance preferred but comparable business experience also acceptable

Proficiency with Microsoft Outlook, Word and Excel applications

Familiarity with internet based accounting systems (NetSuite, 3rd party collection systems) and the waste industry is a plus

Must enjoy a fast pace working environment, interact well with a diverse group of people as well as be able to demonstrate independent thinking

Must possess excellent communication and leadership skills

Professional email and phone etiquette with focus on collaboration and solving complex problems.

Ability to drive efficiencies and productivity

Ability to react well under pressure and treat others with respect

Demonstrates excellent follow through on assignments and inquires

Adept with conflict resolution

Benefits

Benefits:

Dental insurance

Health insurance

Paid sick time