Rec Cashier - Golf

JOB DESCRIPTION

JOB SUMMARY:

Providescustomer service at the City facilities,including the SLO Swim Center front counter and Laguna Lake Golf Course pro-shop;collects fees from patrons, processes daily/shift revenue paperwork, assists patrons with facility reservations, and keeps the facility clean and clear of litter.

Average hours per week:

SLO Swim Center: 20-30 (Summer), 10-15 (non-Summer)

Laguna Lake Golf Course: 12-24

CLASS CHARACTERISTICS:

This class is distinguished from other front counter positions in that it is part-time/seasonal and is only assigned to City recreation facilities.

SUPERVISION

SUPERVISION RECEIVED AND EXERCISED:

Employees in this classification work under the direct supervision of the divisional Recreation Coordinators and Specialist.

EXAMPLES OF DUTIES

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

(Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)

• Must be able to work mornings, nights, and weekends.

• Provides a high level of customer service to both external and internal customers; receives and processes telephone calls and walk in requests; provides factual information regarding City and divisional activities.

• Operates standard office equipment, including job-related computer hardware and software applications and telephones.

• Performs a variety of office support duties following standard guidelines.

• Interprets and implements policies and procedures related to the department.

• Communicates effectively in person, over the telephone, and in writing.

• Collects facility fees from patrons upon entry; counts and balances daily/shift revenue and completes daily revenue forms.

• Enforces facility regulations and rules concerning patrons entering and utilizing the facility.

• Assists with specific programming held within the facility.

• Performs routine cleaning of facility and workspace areas.

• Works in a team atmosphere and participate on a variety of departmental activities to enhance the provision of all City services.

• Performs related duties similar to the above in scope and function as required.

KNOWLEDGE AND ABILITIES:

Knowledge of:

• Simple arithmetic in order to make monetary change accurately.

Ability to:

• Interact courteously with co-workers and the public in a manner which projects a positive image of the Department.

• Handle money and operate a cash register.

• Make accurate arithmetical computations.

• Follow oral and written instructions.

• Work efficiently as part of a team and independently.

• Effectively communicate and engage positively with the public.

• Learn facility rules and regulations.

• Establish and maintain effective working relationships with those contacted in the course of work, including diverse internal and external customers.

• Work with diverse populations and maintain an inclusive environment.

TYPICAL QUALIFICATIONS

EDUCATION AND EXPERIENCE:

None

and

No prior working experience. Customer service or experience as a cashier is preferred.

or

An equivalent combination of education and experience.

POSSESSION AND MAINTENANCE OF:

• A valid California class C driver's license and a satisfactory driving record.

• Not less than 15 years of age at time of appointment.

THIS POSITION WILL BE REQUIRED TO COMPLETE THE FOLLOWING BEFORE A FINAL OFFER IS MADE:

• Livescan Fingerprinting (DOJ)