Realvoice Customer Feedback Associate

A Place For Mom Seattle , WA 98113

Posted 2 weeks ago

Overview

RealVoice Customer Feedback Associate

Job Description

The RealVoice Customer Feedback Associate makes outbound calls to families of senior patients of a skilled nursing facility (SNF) on behalf of the SNF to conduct a survey using specific sets of questions. Based on the information the family shares the Associate recommends they connect with a Senior Living Advisor. This position supports our business and Senior Living Advisors by talking with families, capturing accurate and descriptive feedback, connecting families with Senior Living Advisors where appropriate, and overall being a good ambassador for the SNF and for A Place for Mom.

Responsibilities

Key Responsibilities

  • Conduct customer satisfaction surveys via telephone

  • Capture survey responses in writing, in the provided tools, to faithfully represent the family's experience

  • Ensure families looking for assistance with senior living options are connected with the right resources A Place for Mom in a timely manner

  • Maintaining clear actionable notes for other team members in the provided tools

  • Represent RealVoice, A Place for Mom and the SNF (healthcare providers) with professionalism and integrity at all times

Qualifications

Required Skills and Competencies

  • Solid verbal and written communication skills

  • Strong listening skills

  • Clear communication via telephone

  • Typing speed of 40 words per minute or higher

  • Strong interpersonal skills, especially demonstrating empathy and connecting with families going through a difficult time

  • Previous sales or customer service experience on the phone is a plus

Education Requirements

Bachelor's degree preferred

Compensation

The position is an hourly, non-exempt position


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Realvoice Customer Feedback Associate

A Place For Mom