Reports To: Mortgage Systems Administrator
Functions Supervised: None
Primary Functions: Provide first line Help Desk Support for all systems/software administered by Mortgage Systems.
Duties and Responsibilities:
Answer user questions and troubleshoot problems; both on the Help Desk telephone and from the Real Estate Systems inbox for all systems/software administered by Mortgage Systems.
Set up new users, transfer users within Mortgage and Real Estate, and deactivate users in all systems administered by Mortgage Systems. Create user accounts on the MortgageBot website; request originator websites and process other routine change requests as necessary.
Perform data input in the mortgage loan origination system, including but not limited to copying loans; cleanup and assignment of MortgageBot applications; data corrections as directed by Closing Department;
Administer appraiser and internal user profiles in the Appraisal Ordering System.
Troubleshoot system errors with users; communicate issues to management.
Process and distribute recurring reports as required by the Mortgage Systems Administrator.
Verify all closed loans are correctly sent to LandSafe Servicing each day.
Perform other duties as assigned.
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Excellent customer service skills. Must also possess excellent interpersonal and communication skills, and be capable of working in a team environment. General PC knowledge and experience with LAN\WAN based systems preferred. Must have an aptitude for data processing functions and able to efficiently multi-task. Mortgage or real estate experience with knowledge of processing and closing functions preferred.
Tenure: Real Estate Systems Technician II, category 11, requires one year tenure in the Real Estate Systems Technician I, category 12, position with performance that meets or exceeds expectations. Senior Real Estate Systems Technician, category 10, requires one year tenure in the Real Estate Systems Technician II position with performance that meets or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.
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Alaskausa Mortgage Company