2-10 Home Buyers Aurora , CO 80041
Posted 1 week ago
Real Estate Support Representative
Targeted compensation: $17/hr + bonus
Compensation commensurate with experience and skill set
Who we are:
Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership though its structural warranty offerings and Home Warranty Service Agreements. 2-10 HBW is based in Denver, Colorado, and proudly partners with thousands of the nation's best builders, real estate agents, and service contractors to provide peace of mind for more than one million homeowners across the country.
Please watch our 2 minute video to see what it's like to join our team! https://www.2-10.com/careers-welcome/
What is the role and where can you add value?
2-10 Home Buyers Warranty is seeking a Real Estate Support Representative who is highly motivated, customer centric, confident, self-motivated, and driven to meet and exceed goals and quotas set for them. As a Real Estate Support Representative, you will be responsible for inputting data, processing and upselling our home warranty products and services for our realtors and account executives. The ideal candidate will be able to manage multiple tasks at once, and collaborate with stakeholders in a single transaction. Through excellent customer service and computer skills and reliability, you will deliver a world-class customer experience. This role provides support to Sales Teams, Real Estate Agents, Brokers, Homeowners, and Account Executives with inquires and enrollments. Additionally, this role is an entry level position which could branch into other sales and/or service departments within the organization.
Core Job Responsibilities:
Enroll/Sell home warranty products and services via Inbound phone calls, email, and chat
Achieve established monthly goals including sales, options, calls handled and ASA metrics
Meet and exceed monthly task and activity completion as assigned via Salesforce
Deliver world class customer service to internal and external customers.
Provide accurate information by utilizing proper systems, department tools and product brochures.
Demonstrate professionalism, empathy, situational clarity and sensitivity to each customer's needs.
Follow up on department reports, contact information, and missing enrollment/agent information to ensure data entry/integrity
Obtain extensive knowledge of the product, systems and terms and conditions of the 2-10 warranties to accurately advise and educate customers and others of warranty coverages and coverage determinations.
Provide administrative support for our Account Executives in the field
Manage the queue to support incoming calls from AE's and Agents
Able to perform other duties as assigned that facilitate team success
What skills and experience should you bring to this role?
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience in sales or customer service
Excellent customer service skills, the ability to handle difficult phone calls, basic computer skills Excellent oral and written communication skills / able to send out professional correspondence
Basic computer skills required
Excellent organizational skills
Problem solving and critical thinking
Aptitude in Needs Based Discovery Questions
Excellent Active Listening Skills
Working knowledge of Windows, Microsoft Office (Excel & Outlook a must) and basic web navigation
Ability to multi-task, be proactive, and is a self-starter
Able to utilize math and interpret graphs / charts
Exceptional time management skills and the ability to execute under pressure
Here is what you can expect when you join our team:
2-10 Home Buyers Warranty is an Equal Opportunity Employer
All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK
2-10 Home Buyers