Welltower Inc. (NYSE: WELL), an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of healthcare infrastructure. With an enterprise value of over $36B, Welltower is the world's largest healthcare real estate investment trust (REIT). Concentrated in major, high-growth markets throughout the United States, Canada, and the United Kingdom, Welltower delivers the health care infrastructure necessary to facilitate better treatment at lower costs and keep patients out of the hospital. We provide real estate capital to leading seniors housing operators, post-acute care providers, and health systems, enabling these companies to grow, innovate, and ultimately provide better care. Our impact will be profound as we advance our work, our mission, and continue to assemble a diverse, talented, performance-focused team of employees.
The Real Estate Manager is responsible for professionally managing assigned properties, ensuring the delivery of an elite level of service to enhance hospital and tenant relationships. The Real Estate Manager will manage the property management staff and overall property operations to support property investment plans and operating expenses to achieve Net Operating Income (NOI) growth and maximize cash flow. The Real Estate Manager will plan, organize, and manage the activities of the assigned properties through the optimal utilization of resources to ensure the consistent delivery of the Outpatient Medical Service Promise.
Establish, and maintain strong working relationships with all hospital officials and tenants. Plan, organize and manage the activities of assigned properties through the optimal utilization of resources to provide the consistent delivery of Outpatient Medical's Customer Relationship Management Programs and Service Promise to ensure the highest level of tenant satisfaction. Continue to gather key tenant information and feedback to develop tenant profiles and provide intelligence for new value add program development.
Develop and implement aggressive annual expense management and service contracting practices that drive property operating expense budgets to support achievement of NOI growth targets, Common Area Maintenance (CAM) budgets and maximize cash flow. Manage operating expense projects and service agreements to meet budget and schedule.
Provide ongoing input in the development and maintenance of Property Investment Plans (PIP) for assigned properties, to include recommendations on capital expenditures. Acquire and maintain a thorough working knowledge of each PIP to ensure assigned properties are managed consistent with the stated strategic direction.
Manage/oversee the ongoing operations of Outpatient Medical staff and vendors at assigned properties to include administration, maintenance and repair, leasing tours and vacant space marketing, renovation and construction, personnel and financial activity. Maintain involvement and provide necessary assistance to engineering and project management with capital expenditure projects to include, but not limited to, overseeing vendors, ensuring building rules and regulations are followed, and maintaining ongoing tenant communication and interaction to ensure tenant satisfaction.
Maintain a strong working knowledge of all operations and financial policies, procedures and systems. Ensure the implementation and ongoing utilization of all company policies, procedures and systems required for the effective operation of all assigned properties.
Implement a weekly & monthly maintenance inspection program to monitor the efficiency and condition of building. Conduct required maintenance follow up to ensure all action items identified from inspections are addressed satisfactorily and timely. Maintain an ongoing program for building maintenance and cleaning to include scope, bid and monitoring third party service providers to ensure contracts are adhered to and appropriate service levels are being met at most competitive pricing.
Prepare/ensure timely completion of monthly and quarterly management reports, to include but not limited to, budget variance reports, reforecasts and income and expense reports with variances noted.
Responsible for the ongoing collection of tenant rents. Review and approve weekly tenant delinquency report. Develop and implement proactive rent collection and delinquency management measures, promptly elevating any deviations from collection policy to their General Manager or Senior Real Estate Manager.
Implement and maintain proper risk management practices to include consistent fulfillment of vendor insurance obligations, building life safety and security procedures, and implementation of incident/accident prevention measures and analysis. Maintain tenant and vendor certificates of insurance, tenant emergency notification information, building life safety security procedures, as-built drawings, building certificates of occupancy, warranty manuals and other records required for the proper administration of all assigned properties.
Assist in the due diligence/on-boarding of new property acquisitions to include property inspections, review of due diligence material, communicating with seller's property management, transitioning vendors and insuring transparent transition for tenants.
Continue to pursue professional development through BOMA, IREM or other industry and trade organizations. Participate in external activities consistent with the company's responsibilities in the community, including civic and business organizations. Develop and maintain relationships with key clients/tenants, industry and trade associations, government representatives, public service organizations, and vendors as necessary in the overall management of the property.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Experience: A minimum of four (4) years' experience in property management of office/commercial buildings is required. Previous experience should include property management experience with a recognized management company. Experience managing medical office properties is preferred.
Strong planning and organizational skills are required, as well as strong interpersonal skills, ability to communicate effectively and professionally in writing and verbally, understand financial statements, and ability to understand and interpret legal documents such as leases and service contracts.
Education: Bachelor's degree required, with a specialization in business administration, real estate, finance, or a related field is preferred.
ADDITIONAL ELIGIBILITY REQUIREMENTS
Possession of a valid driver's license.
Certification(s): Real estate license, CCIM, CPM, CFM or RPA designation is preferred.
Applicants must be able to pass a pre-employment drug screen.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet