Real Estate Loan Servicing (Core) & Default Lead Operations Analyst

Location:

4910 Tiedeman Road

• Brooklyn, Ohio 44144

Qualified candidate must be able to report to the Brooklyn, OH or Amherst, NY office at least 1 day per week.

JOB BRIEF (PURPOSE):

Act as the main point of contact to oversee or facilitate high-level Real Estate Loan Servicing and Default Servicing continuous improvement processes and/or projects. Work to optimize and improve line-of-business ('LOB') processes and procedures by applying practical logic and proven management applications. Structure the processes and prioritize high-risk matters for solution and improvement. Review the work of Real Estate Loan and Default Servicing processors/managers to ensure timely and accurate adherence to LOB procedures, Investor Guidelines, Bank requirements and project charters. Function as line-of-business liaison/POC to assist in preparing/representing for internal audits, regulatory exams and/or Investor Reviews etc. Direct report to SVP-Director of Real Estate Loan and Default Servicing.

ESSENTIAL JOB FUNCTIONS:

• Perform high-level analysis, process improvement and reporting functions in relation to the Real Estate Loan Servicing Default Division - line-of-businesses; Mortgage Servicing, Home Equity Servicing, Escrow

• Tax

• Insurance and Analysis, Flood Insurance, Pre-Foreclosure, Foreclosure, Property Preservation, Default Valuations, Real Estate Owned and Chargeoff.

• Oversees or participate in maintaining multiple assigned optimization projects related to the above functional areas to identify gaps and assist to develop deficiency solutions as well as improved functionality.

• Assist assigned LOB's in a project management capacity in relation to applicable process/procedure (MSIF) remediation plan projects/tracking and validation.

• Function as Real Estate Default liaison and point of contact in relation to multiple key functions, including, but not limited to; Invoice Management, Default Accounting, Default Vendor Management, Audits/Exams, and the Mortgage Servicing Platform/MSP.

• Oversee collective line-of-business Vendor Third-Party Vendor Management responsibilities to performance scorecard design, delivery, review, and reporting.

• Maintain Vendor performance meetings, per program requirements, inclusive of overseeing performance improvement plans.

• Assist in the oversight of the Real Estate Default Attorney Firm Network by maintaining control reports and perform volume/capacity reviews in conjunction with performance.

• Manage daily reviews of process quality testing results and exception reporting for Consumer &/or Mortgage products.

• Analyze quality testing and exception reporting to identify corrections and confirm remediation is completed timely.

• Ensure communication with customers - both internal and external - is efficient, effective, and timely.

• Maintain knowledge of compliance mandates, mortgage servicing policy and procedural updates and investor specific guidelines and related changes in the mortgage servicing industry.

• Collaborate with various departments within mortgage default servicing to initiate, develop and complete specialized projects, process improvements and other LOB needs.

• Perform in-depth data analysis and reporting of departmental/project statistics.

• Facilitate process innovation and/or special projects assigned by manager.

• Create any ad hoc reporting as needed to present to management.

• Perform investigation and escalation for complex or high severity complaints, problems and/or remediation items.

MARGINAL OR PERIPHERAL FUNCTIONS:

Navigation in internal lending systems.

REQUIRED QUALIFICATIONS:

2-to-4-year degree or equivalent experience.

2 or more years of Real Estate Loan Servicing and Default Servicing experience

1 year of Project Management Experience

Thrives in changing business environment, flexible and committed

Proven leadership and interpersonal skills

Outstanding organizational skills with the ability to juggle multiple projects and priorities; must work well in a dynamic, fast paced work environment

PREFERRED QUALIFICATIONS:

A Bachelor's Degree is preferred

Excellent oral and written communication skills

Proven ability to interact with all levels of personnel

Demonstrated critical thinking skills

Strong time management and organization skills

Experience in operations or financial background is preferred.

MSP system of record/servicing/administrative experience

Ability to conduct data analysis and spreadsheet work.

Ability to pay close attention to detail and review work with a critical eye from a quality control perspective.

Investor (Fannie Mae, Freddie Mac, etc.) knowledge is preferred.

Six Sigma applied experience/understanding

COMPETENCIES/SKILLS:

Strong PC skills including Microsoft Office Suite

• Word, Excel, PowerPoint, and Outlook etc.

EQUIPMENT USED:

PC, Phone

TRAINING REQUIRED:

Yes on internal systems.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $65,000 to $80,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 07/12/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.