Loan Processing: 85%
Prioritize daily work flow pertaining to loan fundings, rate locks, new loans, etc.
Ability to multi-task is crucial for this position.
Assemble new residential mortgage loan files upon receipt of preliminary application information.
Input data and send welcome letters with all necessary regulatory disclosures to customer detailing additional due-diligence materials required by the Bank or Lender for submission.
Order and review all documentation, including credit reports, appraisals, preliminary title reports, and income documentation for accuracy and current date prior to submitting to underwriting.
Communicate with borrowers and loan agents regarding conditions and loan status.
Prepare revised GFE/TIL Disclosures when applicable for compliance purposes.
Upload and submit loans through the Lender's various paperless systems.
Obtain and review all "prior to doc" and "prior to close" conditions stipulated by the lender.
Order loan documentation for approved loans through Loan Service Center Doc Team for portfolio loans or the Lenders for brokered out loans.
Request funds on brokered out loans.
Complete all required HMDA reporting information.
Process Broker fee checks.
Complete Notice of Action Taken form for declined, withdrawn or cancelled loan applications.
Vendor Management: 5%
Non-Essential Functions: 10%
Perform special projects and research as assigned.
Perform other duties as assigned.
Core Job Specific Competencies:
Accuracy/Quality: Achieves high standards of work processes and outcomes; completes tasks with a concern for all the details involved; monitors and checks work for precision, clarity, and completeness; produces quality results.
Continuous Learning: Takes responsibility for own learning and development by acquiring and refining of technical and professional skills needed in job related areas; proactively seeks performance feedback and identifies approaches to improve own performance.
Customer Service: Provides internal and external customers with the products and services that match their needs in a timely, efficient manner; follows up on customer complaints, questions, and requests.
Dependability: Makes self available for work on a consistent and timely basis with infrequent unplanned absences; completes work in a timely manner; meets commitments with minimal oversight.
Flexibility/Adaptability: Understands that the work environment is constantly changing and adjusts own approach and behavior accordingly; adapts to new ideas and initiatives across a wide variety of issues and situations; recognizes and responds quickly to shifting opportunities.
Verbal Communication: Expresses ideas effectively in individual and group situations adjusting style and methods to meet the specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.
Written Communication: Uses correct English grammar, punctuation, and spelling; communicates information (for example facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.
Knowledge, Skills and Abilities:
Knowledge of the Point for Windows software application, Fannie Mae Desktop Originator, Freddie Mac Desktop Underwriter, and other Web-based artificial intelligence approval applications.
Working knowledge of the various loan programs and guidelines for loans offered by the Bank and its wholesale lending sources.
Working knowledge of residential mortgage and construction lending loan processing principles and practices.
Skills operating a personal computer including word processing, spreadsheet and presentation software.
Basic mathematical calculation skills.
Ability to stand, bend, stoop, sit, walk, twist and turn.
Ability to lift up to 25 pounds occasionally.
Ability to use a computer keyboard and calculator.
Work environment is indoors, majority of the time is spent sitting at a desk.
Education and Experience:
A combination of education and experience equivalent to a high school diploma; and knowledge typically gained through a minimum of one year experience in loan processing.