Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world's most vibrant centers of commerce, approximately 990 million square feet in 19 countries. Some of the world's largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create competitive advantage. As the top ranked U.S. company and sixth overall among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.
Real Estate & Customer Experience Coordinator
Do you want to play a role in global commerce?
As a Real Estate & Customer Experience (RECX) Coordinator, you would be part of a team that strives to provide best in class service to customers in the Seattle Market. Our customer base is diverse and we're looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations.
What's needed in order to do that:
Exceed our customers' expectations by providing the highest level of customer service in the industry
Assist property managers with customer repair requests within our Prologis FM system as well those made via email and phone calls; coordinate with maintenance technician and vendors, as necessary to fulfill requests
Review customer accounts receivable / aging reports and troubleshoot outstanding A/R balances on an on-going basis, acting as the initial point of contact on all account matters; escalate matters to property managers as necessary
Review and correct PeopleSoft coding of accounts payable invoices prior to property managers' approval
Draft vendor contracts and change orders for managers' review; send contract to all parties for signature via DocuSign
Input purchase orders into PeopleSoft upon receipt of fully signed contracts
Facilitate communication and coordination among internal Prologis departments, including accounts payable, accounts receivable, development accounting, risk management, leasing, and legal teams
Complete the Customer Move-In Checklist and assist with customer onboarding
Arrange for utility transfer upon customer move out or move in
Contact existing customers and vendors as necessary to receive current proof of insurance coverage, HVAC maintenance contracts and emergency contact lists
Maintain up-to-date customer contact information in both Yardi and Salesforce
Post monthly customer charges in YARDI
Assist with customer relation activities (appreciation event, renewal gift, customer surveys, etc.)
Upload historical customer, vendor and property documents to the Document Record System (DRS)
Maintain electronic documentation, correspondence, etc. in BOX
Review, reconcile and process expense reports
Receive, direct and follow-up on incoming phone calls
Coordinate internal office equipment and supplies, parking passes, and team functions
Assist property managers on operational tasks and initiatives
All other administrative duties as assigned by the supervisor
Tell us if you're ready.
Requires a High School Diploma or General Education Degree (GED) plus three years' experience in an administrative role or related field and/or training
Ability to carry out specific oral and written instructions from multiple managers
Meticulous attention to detail and accuracy
Execute responsibilities with a sense of urgency, ownership, and follow-through
Ability to collaborate with operations, accounting, and leasing team members to complete various projects and assignments
Excellent customer service and interpersonal skills
Proven ability to communicate via email and phone with customers and vendors
Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy
Ability to organize and prioritize work assignments to meet deadlines
Good record keeping, note-taking, and organizational skills
Proficient knowledge of the Microsoft Office Suite (e.g. - Word, Excel, OneNote, Teams, Outlook)
Positive, proactive work ethic and attitude
Ability to adapt quickly to changes in policy and processes
Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.
Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.
When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.
As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.
All job offers are contingent upon successful completion of drug screen and background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.