Real Estate & Customer Experience Coordinator

Prologis Seattle , WA 98113

Posted 2 months ago

Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world's most vibrant centers of commerce, approximately 990 million square feet in 19 countries. Some of the world's largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create competitive advantage. As the top ranked U.S. company and sixth overall among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.

Job Title:

Real Estate & Customer Experience Coordinator

Company:

Prologis

Do you want to play a role in global commerce?

As a Real Estate & Customer Experience (RECX) Coordinator, you would be part of a team that strives to provide best in class service to customers in the Seattle Market. Our customer base is diverse and we're looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations.

What's needed in order to do that:

  • Exceed our customers' expectations by providing the highest level of customer service in the industry

  • Assist property managers with customer repair requests within our Prologis FM system as well those made via email and phone calls; coordinate with maintenance technician and vendors, as necessary to fulfill requests

  • Review customer accounts receivable / aging reports and troubleshoot outstanding A/R balances on an on-going basis, acting as the initial point of contact on all account matters; escalate matters to property managers as necessary

  • Review and correct PeopleSoft coding of accounts payable invoices prior to property managers' approval

  • Draft vendor contracts and change orders for managers' review; send contract to all parties for signature via DocuSign

  • Input purchase orders into PeopleSoft upon receipt of fully signed contracts

  • Facilitate communication and coordination among internal Prologis departments, including accounts payable, accounts receivable, development accounting, risk management, leasing, and legal teams

  • Complete the Customer Move-In Checklist and assist with customer onboarding

  • Arrange for utility transfer upon customer move out or move in

  • Contact existing customers and vendors as necessary to receive current proof of insurance coverage, HVAC maintenance contracts and emergency contact lists

  • Maintain up-to-date customer contact information in both Yardi and Salesforce

  • Post monthly customer charges in YARDI

  • Assist with customer relation activities (appreciation event, renewal gift, customer surveys, etc.)

  • Upload historical customer, vendor and property documents to the Document Record System (DRS)

  • Maintain electronic documentation, correspondence, etc. in BOX

  • Review, reconcile and process expense reports

  • Receive, direct and follow-up on incoming phone calls

  • Coordinate internal office equipment and supplies, parking passes, and team functions

  • Assist property managers on operational tasks and initiatives

  • All other administrative duties as assigned by the supervisor

Tell us if you're ready.

  • Requires a High School Diploma or General Education Degree (GED) plus three years' experience in an administrative role or related field and/or training

  • Ability to carry out specific oral and written instructions from multiple managers

  • Meticulous attention to detail and accuracy

  • Execute responsibilities with a sense of urgency, ownership, and follow-through

  • Ability to collaborate with operations, accounting, and leasing team members to complete various projects and assignments

  • Excellent customer service and interpersonal skills

  • Proven ability to communicate via email and phone with customers and vendors

  • Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy

  • Ability to organize and prioritize work assignments to meet deadlines

  • Good record keeping, note-taking, and organizational skills

  • Proficient knowledge of the Microsoft Office Suite (e.g. - Word, Excel, OneNote, Teams, Outlook)

  • Positive, proactive work ethic and attitude

  • Ability to adapt quickly to changes in policy and processes

  • Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

#LI-AN1

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All job offers are contingent upon successful completion of drug screen and background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:

Full time

Location:

Seattle, Washington

Additional Locations:

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Real Estate & Customer Experience Coordinator

Prologis