At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The Services Engagement Manager (SEM) is responsible for setting our Small to Mid-Sized Business (SMB) customers up for success and representing the entire value proposition and effort behind a Veeva R&D Product Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for small to mid-sized Vault implementations. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.
Utilizing their own regulated content management experience and Veeva product knowledge they will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) are a key deliverable from the SEM, along with potential implementation partner recommendation and strategic alignment of the team prior to project start.
What You'll Do
Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to delivery
Set client and internal stakeholder expectations correctly with a focus on long-term success
Provide awareness and alignment with partner ecosystem
Position support, training and other solutions that may be needed for a successful customer experience
Travel estimate: Less than 25%
Strong written and verbal communication skills, executive level presence and experience in facilitation
Ability to engage audiences of varying perception levels
Collaborative and consultative work style
5+ years' experience delivering consulting services, including involvement in selling services
Content management experience
Bachelor's Degree required
Proven success in selling services
Ability to travel
Nice to Have
Direct Life Sciences Content Management Solution experience, preferably within the clinical, quality, or submissions space
Experience with Cloud-based solution deployment
Background includes exposure to compliance and validation standards in the Life Sciences industry
Perks & Benefits
Healthy, free, provided lunches and snacks every day
Allocations for continuous learning & development
Discounted gym membership
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.