The R&D Manager will lead the product development team in the product development lab making samples, leading production trials and interacting with customers, etc. The R&D is very hands-on at the bench and in the plant in support projects.
They will interact with both product development and quality.
The R&D Manager is a subject matter expert in the field of chocolate, chocolate process and applications focused on assessing, developing and implementing new product concepts, proprietary blends and process technologies for the cocoa and chocolate markets. The primary responsibility of this position is strategically focused to secure new business by partnering with sales to align/create company capabilities to meet customer specification.
Additionally, the R&D Manager role is to develop R&D individuals on staff; plus establish, foster, and monitor performance expectations; define key performance goals, evaluate and provide feedback, set an example of company core values and ensure staff works in an efficient and safe manner. This role promotes, aligns, and leads site teams to drive technical service support for external and internal stakeholders. The R&D Manager strategically leverages internal stakeholder partnerships, comprehends complex problems and presents prioritized solutions, leads full commercialization scope of products, and helps customers in successful application of their products.
Work with sales team on technical selling of company products to support customer needs, leverage partnerships, meet customer specs, help customers in application of their products. Follow up with customer or sales on effectiveness of samples generated, trial runs, new applications. Ensure effective flow of communication within R&D department and key support team such as sensory, regarding ongoing activities, upcoming projects, trial runs, sample generation, results and other pertinent information.
Inform sales, internal staff regarding any problems being incurred by customers and resulting action plan
Establish and monitor performance expectations for R&D staff; define key performance goals, evaluate and provide feedback. Set example for how people should be treated; address discipline, performance and/or rule violations; ensure staff works in an efficient and safe manner complying with all Company Policies and Practices. Participate in the interviewing, hiring, training for departmental staff
Participates in stage gate approval review process of new opportunities, determine feasibility of running new products or ingredients in production.
Implements corporate process and procedures associated with product development standards and full commercialization of products. Connects with identified internal site stakeholders associated with commercialization process. Ensure sales and internal team are updated on new product status and launches, plus oversees commercialization criteria for new products
Manages site product development activities.
Aligns team resources and priorities associated with key initiatives; reports on product development monthly metrics. Manages planning, implementation, and execution of process changes and project activity at site associated with targeted key accounts to support sales growth and key productivity initiatives
Develop and measure appropriate physical parameters of product based on customer needs and submit sample to customer. Develop and issue formula and nutritional to costing for pricing; evaluate current product formulations for optimal usage of raw ingredients; consider potential reformulations of ingredients and/or ingredient substitutions.
Participate in daily taste panels. Participate in conducting customer, visitor tours. Maintain awareness of current trends, literature in the cocoa / chocolate market
Maintain database system of R&D products, projects, open work requests that can be accessed by R&D Senior Management to understand scope of work activities.
Maintain site product portfolio book and work with cross-functional teams to perform routine rationalization
If youd like to hear more about this opportunity and others we are currently working on, please contact Kristine OSullivan at .