Job Description: Summary
Training and ongoing staff development are critical to the success of the BD NA Life Sciences Service organization. The National Training Manager will play a pivotal role with this success, through management and coordination of training activities for US and Canada Service/Support teams, including Field Service Engineers, Repair Center, Applications and Technical Support Specialists. This individual will develop a training strategy for the NA Service organization, and lead a training team across the BDB and IDS segments to execute on this strategy. Close collaboration with the Centers of Excellence and Global Training Teams is required, to ensure alignment and that regional trainers are properly certified and proficient (Train-the-Trainer) for new and existing products. The National Training Manager will develop a set of KPIs to measure training effectiveness and satisfaction, and lead projects to ensure targets consistently met.
This individual will work with management and stakeholders to identify opportunities to improve regional training programs. As part of US Service Operations, this role will work to maximize efficiencies through training-related productivity programs. This may include development of new training curricula, including remote or 'refresher', or the adoption of new technologies to improve the learning experience. This individual will formulate the training structure, to include a course catalog, pre-instruction material, course agendas/schedules, testing and certification criteria, and surveys. New associate onboarding and training is also under the remit of this National Training Manager, to include technical, safety, process and soft-skills training. For certain platforms, On-the-Job (OJT) training may also be required, which would be defined and/or supported by this team. This individual will also develop a feedback mechanism to communicate student assessments with their line managers. This position will be based in either San Jose, CA, or Sparks, MD. 15-25% travel required.
Provide leadership over NA-region training team and programs, including coordination with existing technical training teams across the business.
Drive development and maintenance of service training materials, including course pre-requisites, pre-read literature, technical collaterals, quizzes and certifications; Develop a formal and consistent, wing-to-wing Training Program template across the business.
Maintain and make accessible a training calendar for NA Life Sciences Service.
Coordinate and improve course registration process and communications.
Forecast training needs, and ensure training resources and facilities are available to meet demands.
Ensure NA training programs meet or exceed targets for training effectiveness and satisfaction metrics.
Work with Global Specialist and Training teams to ensure NA region is capable to deliver training for new products (NPIs).
Adjust/improve curricula for existing products based on product changes or enhancements.
Improve current training strategies, including tier-based programs aligned with levels identified for the Service/Support associates (i.e., Tier I Specialist, Tier II Specialist, Advanced).
Develop a formalized onboarding process for new Service associates.
Ensure training records are properly maintained and easily accessible for traceability and audit purposes.
Identify or lead projects to enhance the NA Training Program.
Lead recruitment activities for training resources, as needed.
Foster positive learning environment that boosts workplace performance and promotes BD core values and business objectives.
7+ years relevant Service/Support experience, including 3+ years instrument or applications training experience, preferably within the Life Sciences or Medical Diagnostics industries.
2+ years project leadership or management experience.
BS, Engineering or Life Sciences, or Education/Training.
Practical experience with developing and delivering technical training programs for support teams. Experience with complex Life Sciences-related instrumentation.
Working knowledge with Learning Management Systems, as per process, maintenance and compliance.
Strong, results-oriented leader capable of leading, inspiring, influencing, motivating teams within a complex, matrixed organization.
Customer focused and business-oriented, and able to exercise independent planning and judgment.
Effective communicator (speaking, writing), and able to work effectively with cross-functional and senior-leadership teams.
Knowledge of traditional and current training tools and techniques.
Promote a culture focused around safety and compliance, adhering to BD EH&S policies and enforcement of required Personal Protective Equipment (PPE) guidelines.
Continuous improvement mindset and approach.
Excellent written, verbal and presentation skills. Highly organized and able to multi-task effectively.
Strong negotiation and objection handling skills. Creative and adaptive thinker.
Familiarity with talent management and succession planning.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work Location
USA MD - Sparks - 39 Loveton Circle
USA CA - San Jose
BD (Becton, Dickinson And Company)