RCM Training Coordinator

Overview

Terros Health is pleased to share an exciting and rewarding opportunity for a RCM Training Coordinator

• Healthcare working at our Central Avenue location in Phoenix,AZ. Reporting to the Director of Revenue Cycle, the ideal individual is flexible, compassionate and professional. The Systems Analyst will possess a strong understanding of the revenue cycle work-flow, be innovative, and enjoy a high level of interaction with others.

This position is responsible for developing curriculum and workflows for RCM end users in the Revenue Cycle Management departments. This role also assists the Configuration Specialist in correctly configuring and populating the company practice management system (NextGen) in context of medical policies, reimbursement policies, clinical editing policies, regulatory requirements, and contract details. This position reports to the Director of Revenue Cycle.

The work that we do in on our Accounting and Finance teams is one of the most important roles for the patients who utilize our services. Ensuring that we can collect on the revenue allows us to remain fiscally stable so that we can continue to serve our patients. Along with great benefits, continuous training and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Recently awarded among Arizona's Most Admired Companies in 2022

Responsibilities

Terros Health is Hiring a RCM Training Coordinator at our Central Avenue location in Phoenix, AZ.

(2) years' work in RCM, with at least 1 year of configuration experience.

Emphasis on System Configuration, Claims Processing, Coding and Billing

Bachelor's Degree Preferred

Position is a hybrid role with three days in office and two day remote

Monday-Friday, 8am-5pm

No Weekends

Offering Excellent Salary

RCM Training Coordinator Duties Include:

• Prepares and delivers newly hired staff on the RCM team with NextGen set-up and day one, in office set up of their remote PC or laptop with VMWare and other systems

• Develops and maintains online library of policies and procedures, supporting learning tools utilized in training the staff in RCM.

• Drafts initial training plan for the new RCM team members and provides to the supervisor or manager for approva

• Working knowledge of billing processes, third party insurance guidelines, NextGen EPM, RCM department policies and procedures

• Working knowledge of CPT, HCPCs and diagnosis coding.

• Effective and polished presentation skills, training delivery skills and ability to focus on topics based on audience level of knowledge.

• Develop and maintains an understanding of current payer and NextGen configuration rules, contracts, and policies to provide revenue cycle training in eligibility, billing, collections and payment posting

• Assists in the development and execution of test scenarios for configuration changes

• Assists in the accurate and timely loading of the following (including annual updates): Payor contracts, Providers, Fee schedules, Code Set Mapping, and Specialized Rules and Alerts.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families

• Multiple dental plans - including orthodontia

• Financial well-being

• 401(k) with a company match, interest free medical line of credit, financial education, planning, and support

• 4 Weeks of paid time off in the first year

• Wellness program

• Child Care Support Program

• Pet Insurance

• Group life and disability insurance

• Employee Assistance Program for the Whole Family

• Personal and family mental and physical health access

• Professional growth & development - including scholarships, clinical supervision, and CEUs

• Employee perks and discounts

• Gym memberships

• Tuition at GCU and University of Phoenix

• Car rentals

• Bilingual pay differential

Apply with your resume at www.terroshealth.org

Qualifications

• Equivalent of (2) years' work in RCM, with at least 1 year of configuration experience.

• High School diploma or equivalent

• Working knowledge of managed care operations and claims billing systems required. Working knowledge of NextGen EHR/EPM platform required.

• Experience with writing policies and procedures along with tip sheets and other helpful tools in training.

• Understanding of industry standard code sets, government regulations as mandated by the regulatory agencies.

• Intermediate Microsoft Office experience with an emphasis on MS Excel in order to manipulate and communicate data.

• Organized with the ability to effectively manage multiple projects simultaneously.

• Ability to work well independently or in a team environment

• Excellent verbal and written communication skills; strong customer service skills to all external and internal customers

• This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience.

• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.

• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.