Ray-Ban - Store Manager (Palo Alto)

The Luxottica Group Palo Alto , CA 94304

Posted 2 weeks ago

Requisition ID: 95976

Store #: 009613 Stanford Ray-Ban

Position:Full-Time

RAY-BAN Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations. From its debut in 1937 with the now-iconic Aviator model created for the American Air Force to today, Ray-Ban has maintained a unique cultural relevance and has become a symbol of cool, worn by celebrities and public figures all around the world.

As part of an eyewear industry leader, Luxottica, a career in retail with Ray-ban gives you exposure to an innovative and iconic brand, plus the backing of the global leader in eyewear & eyecare.

GENERAL FUNCTION

The Store Manager 2 is an on-the-floor leader, not only performing all store functions but also leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in all areas of business operations, i.e. financial results (sales and profit goals), customer and associate satisfaction, merchandise presentation, public relations/events and asset protection.

MAJOR DUTIES AND RESPONSIBILITIES

  • Ensures delivery of the Luxury Retail Signature Experience.

  • Ensures the Luxury Retail point-of-view is well represented when communicating with the media.

  • Directs and monitors all sales and operational activities of the store to ensure personal and store sales objectives are met.

  • Recruits and hires superior talent with experience in a luxury service environment

  • Creates and maintains bench strength with a clearly defined succession plan.

  • Coaches associates by providing clear, motivating and constructive performance feedback in a timely manner.

  • Accurately staffs the store to consistently deliver gracious customer service and meet sales goals.

  • Creates an environment that encourages the development of managers and associates; provides challenging assignments and opportunities for management development.

  • Recognizes associates for their performance and service.

  • Maintains extremely high standards of presentation and operations.

  • Communicates to the Brand Team product feedback based on business needs not wants.

  • Communicates trends and competition activity to the Brand Team.

  • Continuously drives the business by analyzing key financial data, monitoring operating efficiencies and identifying business trends/opportunities. Sets aggressive action plans.

  • Exemplifies Luxottica Retail vision, mission and values; celebrates Wins; leads by example.

BASIC QUALIFICATIONS

  • High School Diploma or equivalent

  • Sales Experience

  • Strong financial acumen

  • Effective oral and written communication

  • Polished appearance and public communication skills

  • Organization and time management

  • Team building and management proficiencies

  • Strong interpersonal skills

  • Critical thinking

  • Analytical and computer proficient

  • Detail oriented

  • Flexibility to work non-traditional hours including evenings and weekends

PREFERRED QUALIFICATIONS

  • 3+ years management experience in the luxury service industry

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Retail Manager Retail Management


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Palo Alto

Tiffany & Co.

Posted Yesterday

VIEW JOBS 3/23/2019 12:00:00 AM 2019-06-21T00:00 Overview Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability. Responsibilities The Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed customer service. S/he manages an efficient back of house and is a collaborative sales leader who models and champions the Tiffany Cultural Values is a collaborative sales leader who models and champions the Tiffany Cultural Values: Honor the Customer, Think Boldly, Lead with Passion, Do the Right Thing, and Be Brilliant Together. Sales: Deepen the relationship with our customers to achieve sales plan and drive lifetime loyalty and spend. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Drive business through key product pillars. Service: Elevate in store experience consistently delivering memorable moments. Lead, model and coach based on TEI (Voice of Customer Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind. Act as Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany customer experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on TEI performance and client feedback to improve customer service. Operational Excellence: Ensure exceptional operational support to drive sales and service. Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Partner with Market Operations Manager to reallocate resources to sales and clienteling through supporting key pillars. Talent: Elevate and hire talent to ensure a winning team and create a best in class service & selling organization. Partner with the Director to develop and execute a Talent Action Plan for each employee. Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent. Qualifications Required Qualifications: * Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality). * Proven track record in sales generation, managing the achievement of sales results. * Flexibility to work non-traditional hours, including days, nights, weekends and holidays. * Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market. * Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system. * Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). * Must have authorization to work in the United States or in the country where the position is based. Preferred Qualifications: * A college/university degree * Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred. Tiffany & Co. Palo Alto CA

Ray-Ban - Store Manager (Palo Alto)

The Luxottica Group