Under the direct supervision of the Support Services Supervisor, who reports to the Breast Imaging Program Manager, the radiology receptionist greets and "checks in" patients upon arrival to the Department of Radiology. To facilitate patient arrival, the receptionist reviews patient schedules and changes appointment statuses, informs section of patient arrival, and verifies patient demographic data and reason for visit. The radiology receptionist actively communicates with the radiology sections and patients any disruptions to the schedule that would impact the patient experience or influence the timely performance of their test. The receptionist addresses patients needs as needed while in the radiology waiting room.
Responsibilities include, but are not limited to:
Greets patients in a friendly, helpful manner that embodies the I CARE standards.
Enters/Updates exam information in hospital and department information systems (Epic/Percipio) for differing radiology exams
Utilizes information devices such as Partners PC's and printing devices, and various applications within Network drives to facilitate patient throughput.
Documents patient's fall risk by ensuring the patient fills out fall risk form upon entering the department
Assists in communication requests from outside providers by answering and transferring phone calls as needed.
Assists in maintaining a clean work environment by engaging environmental services as needed to address waiting area deficiencies.
Adapts to the workflow plan set out by support services supervisor or radiology program manager as necessary to a changing environment.
Consistently demonstrates effective communication, both written and verbal, with all departmental and hospital staff.
Performs all other duties as assigned or required to ensure efficient operation of the department and quality patient care.
Schedule: Full-time 40 hours. Monday
Friday, 8:30 am
About Brigham and Women's Faulkner Hospital
Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital has a long history of meeting the health care needs of our patients by offering comprehensive care in a wide variety of specialties. At Brigham and Women's Faulkner Hospital, our world revolves around our patients and their families, which is why we've been nationally recognized for our best practices in patient care, safety measures and surgical outcomes. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.
High school diploma required
Staff adheres to all I CARE Standards
Must be able to multi-task and think in a proactive manner.
Working knowledge of Microsoft Office preferred.
Experience with hospital IT scheduling systems preferred
Partners Healthcare System