Radio Dispatcher

Posting Details

Requisition Number S842P Job Position Title Radio Dispatcher Department University Police Immediate Supervisor Title Captain of Police FLSA Non-exempt Grade 10 Union OPEIU Status Full-time Total Number of Authorized Work Hours per Week 40 Total Number of Authorized Work Weeks per Year 52 Advertised Rate of Pay $22.92 per hour (external) (plus $2.00 shift differential) Position Summary

Monmouth University is seeking applications for a Radio Dispatcher in the University Police department.

The candidate would be expected to: receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

This is an in-person, on-campus; non-remote position.

A complete list of job duties is available at http://jobs.monmouth.edu.

Special Instructions to Applicants

• Saturday

• Wednesday from 12:00 am

• 8:00 am

Covered shifts include 15 minutes daily report in time.

Required Skills or Software Required Years of Experience Required Degree, Licenses or Certifications Other Requirements

• High School diploma or equivalent

• Ability to complete Dispatch Desk reports and other related reports. Must be reliable, able to monitor several radios and telephones concurrently, remain calm under pressure and be able to communicate effectively with students, employees, and the general public.

• Must have excellent customer service skills. Ability to work on all shifts (standard work week is 40 hours, standard shifts are 8 hours), during various hours, including weekends and holidays. May be required to work overtime as needed.

• Able to remain seated for long periods at a console. Understand telephone conversations over a telephone or radio.

• Ability to work, organize and operate with a high level of efficiency under pressure and extreme stress to effectively handle multiple, differing tasks simultaneously. Able to use multiple pieces of technology and software applications to make critical decisions that affect campus-wide response and reaction.

• Ability to manage downtime with self-initiated training, communications refreshers, and at times, limited supervision.

• The final candidate must complete a background check. Training will be provided.

Preferred Qualifications

• Experience with public contact, customer service, or clerical responsibilities which demonstrate the ability to perform multiple tasks at the same time.

• Associate's degree, two years of college, trade school, or equivalent education

• Bachelor's degree highly preferred;

• Higher Education public safety experience is a plus.

• Experience and commitment to working with and supporting diverse communities.

Posting Date 09/11/2024 Closing Date

Job Duties

Job Duties

Duty

Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Regular or Occasional Regular Duty

Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.

Regular or Occasional Regular Duty

Issue parking decals and other permits.

Regular or Occasional Regular Duty

Maintain access to and security of highly sensitive materials.

Regular or Occasional Regular Duty

Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.

Regular or Occasional Regular Duty

Monitor the computerized 911, fire and security alarm systems.

Regular or Occasional Regular Duty

Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments.

Regular or Occasional Regular Duty

Obtain "look ups" from county and state computer systems.

Regular or Occasional Regular Duty

Operate base radio for 2-way communications with Police and Facilities Management personnel.

Regular or Occasional Regular Duty

Assist callers to determine their locations, and the nature of their problems in order to determine type of response needed.

Regular or Occasional Regular Duty

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls.

Regular or Occasional Regular Duty

Record details of calls, dispatches, and messages.

Regular or Occasional Regular Duty

Record vehicle registration/information into the database.

Regular or Occasional Regular Duty

Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Regular or Occasional Regular Duty

Shift includes 15 minutes daily report in time.

Regular or Occasional Regular Duty

Monitor numerous security cameras.

Regular or Occasional Regular Duty

Assist with checking the function and maintenance of emergency phones located throughout campus.

Regular or Occasional Regular Duty

Verify and issue keys to contractors.

Regular or Occasional Regular Duty

Document and obtain coverage for members of the department who call out for their shift.

Regular or Occasional Regular Duty

Complete daily activities log for open doors and activities on campus.

Regular or Occasional Regular Duty

Test emergency notification system daily.

Regular or Occasional Regular Duty

Look up employees and students in Ultipro and Ellucian Colleague.

Regular or Occasional Regular Duty

Look up and print out card access photos in Pro Watch.

Regular or Occasional Regular Duty

Other duties as assigned.

Regular or Occasional Occasional