Radio Dispatcher (Intermittent/As Needed)

About Us:

Who We Are:

We provide statewide leadership of highly valued mental health & addiction prevention, treatment, and recovery at OhioMHAS!

We are looking for team members who will serve compassionately, contribute & collaborate, deliver quality and be accountable.

What We Do:

OhioMHAS operates regional psychiatric hospitals in six locations across the state that operate 365/24/7. Our specialized facilities provide short-term, intensive treatment to patients in both inpatient and community-supported environments. We also deliver comprehensive care to patients committed through the criminal justice system.

Position Location:

Northcoast Behavioral Healthcare

1756 Sagamore Road

Northfield, Ohio 44067

Salary Information:

$19.00 - $20.92 per hour

Work Hours:

Variable - No Set Schedule

What You'll Do:

Maintains efficient communications on 24-hour basis: receives & transmits radio communication for Northcoast Behavioral Healthcare (NBH) personnel (e.g., Police Officers, Doctors, Nurses, Safety Officer, Maintenance); dispatches personnel & equipment as events occur, relays & clarifies information for personnel; creates/maintains/distributes a list of current mobiles/cell phones; operates in house overhead paging system; inputs/deletes information; monitors all alarms (e.g., fire, , generator, weather, etc.); maintains corresponding logs & records; maintains office security by ensuring building entry doors are locked; responds to code situations (e.g., red, black, gray, orange, blue, yellow & violet) with correct procedure; records all pertinent information.

Operates VOIP equipment: answers & extends all incoming telephone traffic; places local, long distance and international calls for NBH personnel; places support team calls to unit pagers; ensures information on all long distance calls is accounted for; updates records/files in order to provide NBH personnel with informational services; update/deletes/changes voice mail/speed dial systems & creates corresponding records; provide Language Interpreter Services by connecting NBH personnel with contracted vendor; provide outside X-Ray services by connecting NBH personnel with contracted vendor; implements Call-Back procedure needed after regular working hours for maintenance problems, snow removal, housekeeping clean-up, code brown, etc.; exchanges required information daily from shift to shift; operates telephone computer system by inputting/changing/deleting information; notifies IT department for all telephone repair calls or NBH maintenance department needed to do repair; answers immediately the "2222 Emergency Line" (separate extension) with appropriate personnel & procedure after caller gives location & type of emergency (e.g., fire, code violet, code blue etc.).

Maintains written logs & records, regarding daily activity in record book, newspaper receipts, long distance logs and vending machine refunds; forwards employees reporting off to call off line; conducts mail room duties by filing/stamping mail & issuing NBH car books; operates desk PC to access programs (e.g., Outlook, PCS, Lotus, etc.); updates NBH phone directory as needed.

Performs other radio dispatcher duties: reads & understands NBH Hospital-Wide Policy Updates; attends all mandated training classes; maintains map of Hospital's grounds; greets/provides directions both in person & on phone to visitors, visiting dignitaries, delivery personnel, etc.; ensures fire department keys are signed out (recorded on key log) by authorized personnel/contractors; distributes refunds to visitors from vending machines; maintains directory containing emergency numbers (e.g., Police Departments, Ambulance Companies, Hospitals etc.); answers T.D.D.Y Machine (separate line) after auto answering & responds with appropriate information; maintains & updates all other forms & logs used in Switchboard Dept; follows other department procedures (refrigerator control sheet, memo board, etc.); performs housekeeping services due to 24-hour schedule.

What's in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave

• 11 paid holidays per year

• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Formal education that includes reading, writing & speaking English.

• Or equivalent of Minimum Class Qualification For Employment noted above.

Job Skills: Dispatch