Radio Communications Specialist I/Ii (Open & Promotional)

Description

The County of San Mateo's Information Services Department seeks aRadio Communication Specialist I/II (IS Communications Specialist I/II). The vacancy is a full-time position in the Radio Services Unit. The Radio Services Unit maintains wireless communications and low voltage systems for over 50 County and local government agencies with equipment located at approximately 100 remote sites. These systems include microwave which supports County voice and data networks, two-way radio, alarms, audio and video equipment.

CLASS CHARACTERISTICS

IS Communications Specialist I: This is the entry-level class in the IS Communications Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including setting up and configuring telecommunications, radio communications, and network infrastructure and performing routine maintenance of systems and equipment. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

IS Communications Specialist II: This is the journey-level class in the IS Communications Specialist series responsible for maintaining and troubleshooting various infrastructure, systems, and equipment. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with others and coordination of multiple concurrent activities. This classification is distinguished from the IS Communications Specialist III by the complexity and size of the systems supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s).

Positions within the IS Communications Specialist I and II classifications may be further distinguished by the area of specialty to which assigned.

The ideal candidatefor this position is someone who is technically savvy and has the desire and ability to learn and support new technologies. The individual should have some background with installation and preventive maintenance of network, two-way radios, or other complex systems. Networking or engineering experiences is desirable.

Required Competencies

• Communication Skills: Effective communication to collaborate with team members and interact with clients or end-users.

• Problem Solving: Analytical and problem-solving skills to identify and resolve technical challenges.

• Adaptability:Ability to stay updated with evolving radio technologies and adapt to new equipment and software

• Safety Compliance: Ability to adhere to safety protocols and regulations to ensure safe installation, maintenance, and operation of radio or similar electronic equipment.

• Documentation:Accurate record-keeping and documentation of equipment configurations, maintenance activities, and repairs or similar experience with other technologies.

• Teamwork:

• Collaboration with colleagues and team members to accomplish tasks and projects effectively.

• Has the desire to learn about radio and microwave communications

Time Management:Efficiently managing time and priorities to meet service and maintenance schedules.

Preferred Competencies

• Networking: Understanding of networking principles that may involve integrating radio communication with data networks.

• Technical Knowledge:

• Understanding of radio systems, equipment, and technology, including transmitters, receivers, antennas, and related components or willingness to learn same.

• Knowledge of programming and configuring networking/computer/ networking equipment and is willing to learn about radio and microwave.

• Proficiency in maintaining and servicing technical equipment to ensure reliability and performance.

Regulatory Compliance: Knowledge or willingness to learn relevant regulations, licenses, and standards governing radio operations.Continuous Learning: Commitment to ongoing professional development and staying updated on radio/networking industry trends and advancements.

Examples Of Duties

• Prepare clear, concise, and accurate documentation & Standard Operating Procedures (SOP), instructions, correspondence, files & other written materials.

• Installation, configuration, and maintenance of a radio system that is increasingly using Internet Protocol as its transport.

• Installation of radio equipment in vehicles.

• Communicate effectively, orally and in writing, with both technical & non-technical personnel.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Under guidance the applicant would assist with the planning, installation, and maintenance of the following types of equipment: Digital microwave radios & Digital multiplexers and channel bank systems, Motorola-trunking s Motorola-trunking system controllers & Digital/Analog Simulcast transmitters Digital and analog receiver voting comparators, AC and DC power conversion & distribution systems.

• Learn to analyze operational, programming and systems problems, evaluate alternatives and reach sound conclusions.

• Work as part of the team to provide and service emergency generator power to communications sites.

• Provide updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.

• Performs related duties as assigned.

• Serves in an on-call rotation after qualification period.

Qualifications

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

Completion of coursework and/or training in information systems, computer science, or related field.

Experience:

IS Communications Specialist I: One (1) year of providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network.

IS Communications Specialist II: Two (2) years of increasingly responsible experience in providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network.

If assigned to Radio Communications assignment (in addition to above):

• Possession of, or ability to obtain, General Radiotelephone Operator License issued by the Federal Communications Commission is desired.

Knowledge of:

• Principles and practices used in the operations, maintenance, repair, and administration of assigned systems and equipment.

• Techniques and methods of system implementation and monitoring.

• Troubleshooting and installation techniques.

• Principles and procedures of record keeping.

• Customer service and telephone techniques.

• Modern office practices, methods, and computer equipment and applications related to the work.

• English usage, spelling, vocabulary, grammar, and punctuation.

• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

Skill/Ability to:

• Perform basic technical support functions for assigned systems; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.

• Identify, troubleshoot, and resolve basic system problems and perform minor repairs.

• Setup equipment and install and configure software.

• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.

• Respond to and effectively prioritize a high volume of phone calls and other requests for service.

• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.

• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

• Organize, maintain, and update records systems.

• Operate modern office equipment including computer equipment and specialized software applications programs.

• Use English effectively to communicate in person, over the telephone, and in writing.

• Use tact and prudence within general policy, procedural, and legal guidelines.

• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Additional Qualifications at the IS Communications Specialist II Level:

Knowledge of:

• Advanced system infrastructure configuration methods and techniques.

• Techniques and methods of system evaluation, implementation, and documentation.

• Troubleshooting, configuration, and installation techniques.

• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.

• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Ability to:

• Perform a variety of technical support functions in the installation, configuration, maintenance, and repair of assigned systems; take appropriate action to resolve problems or escalate to appropriate staff as needed.

• Identify and repair equipment, hardware, and software problems.

• Train staff on system and equipment usage.

• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.

• Establish and maintain a variety of filing, record keeping, and tracking systems.

• Organize own work, set priorities, and meet critical time deadlines.

• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.

In addition to the above, when performing Radio Communications assignment:

Must possess mobility to work in the field; strength, stamina, and mobility to climb and descend ladders, to operate varied hand and power tools and construction equipment, and to operate a motor vehicle and visit various County sites. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to operate above-mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work sites.

Environmental Elements

Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing telecommunications, communications, and network equipment and systems support.

In addition to the above, when performing Radio Communications assignment:

Employees work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions and mechanical and/or electrical hazards.

Application/Examination

Open and Promotional. Anyone may apply.Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification.All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT:Applications for this position will only be accepted online.If you are currently on the County's website, you may click the"Apply"button.If you are not on the County's website, please go tohttps://jobs.smcgov.orgto apply.Online applications must be received by the Human Resources Department before midnight on the final filing date.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

~TENTATIVE RECRUITMENT SCHEDULE~

Final Filing Date: Continuous until filled

Screening Date: TBD

Combined Panel Interview: TBD

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment.The County seeks to hire, support, and retain employees who reflect our diverse community.We encourage applicants with diverse backgrounds and lived experiences to apply.Eighty percentof employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

HR Contact: Arlene Cahill (IS Communications Specialist I/II - V280/V281)