PRINCIPAL DUTIES AND RESPONSIBLITIES:
Write, verify, and make payments on tickets for race and sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
Stock Race & Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
Write Race and Sports tickets in an accurate and timely manner.
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
Explain wagering rules, including betting lines and odds, and procedures to guests
Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
Greet guests in a positive, friendly manner, and exemplifying MGM SHOW standards
Create and enter player tracking cards
Ensure the protection of customer's rewards and adherence to credit lines
Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
Perform other job-related duties as requested
Minimum six (6) months of cash-handling experience
High school diploma or equivalent GED
Effectively communicate in English, both oral and written forms
At least 21 years old
Previous experience in race and sportsbook
Previous experience in a similar resort environment
Bilingual, with English as primary or secondary language
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Proof of eligibility to work in the United States
Mississippi Gaming Badge
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to work as a part of a team in a high-stress and high-volume environment
Ability to work in and adapt to a dynamic and frequently changing environment
Ability to adhere to and execute established department policies and procedures
Working knowledge of sports
Proficient cash-handling skills
Ability to work under pressure while being able to pay attention to details
Basic math skills
Basic computer and reservation software skills
Excellent customer service skills
Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
Possess intrapersonal skills to deal effectively with all business contacts
Must be able to communicate effectively in English, both oral and written forms
Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
Moderate to high noise levels
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
Varied shifts, including weekends and holidays