Race And Sports Clerk (Tunica)

MGM Resorts Tunica , MS 38676

Posted 5 days ago

Location:

Robinsonville, Mississippi

PRINCIPAL DUTIES AND RESPONSIBLITIES:

  • Write, verify, and make payments on tickets for race and sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.

  • Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.

  • Stock Race & Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.

  • Write Race and Sports tickets in an accurate and timely manner.

  • Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.

  • Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures

  • Explain wagering rules, including betting lines and odds, and procedures to guests

  • Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.

  • Greet guests in a positive, friendly manner, and exemplifying MGM SHOW standards

  • Create and enter player tracking cards

  • Ensure the protection of customer's rewards and adherence to credit lines

  • Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity

  • Perform other job-related duties as requested

SUPERVISION:

  • N/A

MINIMUM REQUIREMENTS:

  • Minimum six (6) months of cash-handling experience

  • High school diploma or equivalent GED

  • Effectively communicate in English, both oral and written forms

  • At least 21 years old

PREFERRED:

  • Previous experience in race and sportsbook

  • Previous experience in a similar resort environment

  • Bilingual, with English as primary or secondary language

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Proof of eligibility to work in the United States

  • Mississippi Gaming Badge

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to work as a part of a team in a high-stress and high-volume environment

  • Ability to work in and adapt to a dynamic and frequently changing environment

  • Ability to adhere to and execute established department policies and procedures

  • Working knowledge of sports

  • Proficient cash-handling skills

  • Ability to work under pressure while being able to pay attention to details

  • Basic math skills

  • Basic computer and reservation software skills

  • Excellent customer service skills

  • Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards

  • Possess intrapersonal skills to deal effectively with all business contacts

  • Must be able to communicate effectively in English, both oral and written forms

WORKING CONDITIONS:

  • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

  • Moderate to high noise levels

  • Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas

  • Varied shifts, including weekends and holidays

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Race And Sports Clerk (Tunica)

MGM Resorts