Kelly Services Lawrenceville , GA 30042
Kelly Services, Inc. is happy to exclusively present a several contract opportunities for a
Customer Support Analyst for our client
Sage Software in Lawrenceville GA
Sage is multinational enterprise software company that drives todays business builders with a new generation of solutions to manage everything from money to people!
Interviewing NOW for October 1st and October 15th START Training Classes, and more start opportunity to come in November before end of year!
If you have any combo of
Tech Support, Accounting, Finance, Office Management or Call Center Customer Support
, please APPLY for Interview!
Long term;Not at short term assignment.
4-6 weeks of classroom-based training
up front to build your career and experience!!
An INVESTMENT IN YOU : PAID Training Classes Upfront on Sage Accounting Suite & Technical Support
8 Hour shift with NO WEEKENDS, starting 11:00AM and 8:00PM ( Beat that traffic!!)
Say it again:
As an analyst, you will be responsible for enhancing each customers relationship with Sage. This objective will be primarily accomplished by aiding for customers with questions or issues regarding Sage's products or services and their application in the customers business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.).
Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the clients software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.
Call center or Customer Service Experience; Office Manager, Financial or Accounting background.
Able to provide technical support/troubleshooting
Familiarity with Microsoft Office
Great to have: experience with QuickBooks, ERP, Sage product line, held a position working under an accountant, tax preparation, computers and technology
We appreciate all our applicants, but we are not able to sponsor now; no C2C or H-1B.
There is no per diem with this position, and must be able to work on W-2 hourly basis.
There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.
This role is supported by the
Kelly Services GTS Recruiting and Sourcing
As your local offices do not support this position, for immediate consideration please apply online to this posting directly
send your resume in WORD format to
with the Subject Heading
Sage CSA Lawrenceville GA
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.