Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
Help provide technical assistance and support for Workflow Management services
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle
Help coordinate with IT service providers and communicate outages and plans for recovery
High School/GED with seven (7) years of experience.
Equivalent education and experience: Associate's degree and five (5) years of experience or Bachelor's degree and 3 years of experience.
This position requires an active Security Clearance.
Positions require a Top Secret security clearance, based on current background investigation (SBI), as well as the favorable completion of polygraph. Clearance and polygraph processing will be completed by the U.S. Government.
ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.