Queue Coordinator - Level 0

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Stratum Networks Ft. Meade , Maryland 12116

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Stratum Networksis a rapidly growing information assurance and cybersecurity solutions

company that provides high-end network and security consulting to Department of Defense andIntelligence Community clients. We are looking for a talented and passionate Level 0 Ticket Coordinator who would support one of our clients located in the AnnapolisJunction, MD area.

CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TOBE CONSIDERED FOR THE POSITION.

Job Description:

Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

The job duties are as follows:

Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
Monitoring dedicated queues to ensure SLAs are maintained.
Assigning the tickets which are out of scope to Service Desk/Other Teams
Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved

Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload

Requirements:

Must have 1 year of experience in either a customer centric environment such as an office adminstrative role or within a communications/project management role.

Must be able to mult-task, communicate clearly and handle a high stress environment.

STRATUM NETWORKS OVERVIEW:

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions

company with expert knowledge of implementing secure infrastructure, providing security

integration, development, assessment and training solutions. Our high-end network and securityconsulting to Department of Defense and Intelligence Community clients create robust, securenetwork infrastructure, policies, and procedures for local and global, terrestrial and satelliteNetworks.

As leading experts in their fields, our certified and highly experienced network, softwaredevelopment, IT support and security professionals are able to provide the necessary design,implementation, and consulting services to meet the demanding requirements of mission-criticalnetworks. To learn more, visit www.stratumnet.com.

Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. Allqualified applicants will receive consideration for employment without regard to race, color,national origin, gender, religion, age, disability, veteran’s status, or any other classification asrequired by applicable law.

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