Queue Coordinator

Austin Gastroenterology Austin , TX 78758

Posted 4 weeks ago

We are currently searching for a Queue Coordinator to join our IT team at our Corporate Office.

The person in this role will be tasked with troubleshooting and assisting patients with any issues related to our patient portal, processing inbound electronic referrals, and monitoring the outbound failed faxes queue. Duties will include answering patient email and phone calls, serving as a resource for basic issue resolution, troubleshooting and guidance and communicating with clinic staff as needed.

While we are looking for individuals who are technology savvy, THIS IS NOT A TECHNICAL ROLE. More importantly, candidates need to be educators, problem solvers and excellent communicators. Successful candidates will be customer service oriented, be excellent relationship builders, and have a positive demeanor.

This position is full time, working Monday through Friday 8:30 am to 4:30 pm. As a full time employee you will receive medical, dental, vision, life and disability insurance coverage. You also receive excellent paid time off, paid holidays, bonus opportunities and retirement benefits.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Clinical Admin Coordinator Wellmed Midtown Austin TX

Unitedhealth Group Inc.

Posted 4 days ago

VIEW JOBS 8/22/2019 12:00:00 AM 2019-11-20T00:00 Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact. Under the supervision of the Referral Management Supervisor, this position is responsible for the daily coordination of referral processes and other duties as assigned. Primary Responsibilities: * Manage the internal/ external referral process and daily referral reconciliation * Answers telephone and assists caller through the phone queue and back office phone line * Participate in clinic and market education/training, as needed and/or required * Maintains knowledge and ensures procedures are followed including referral guidelines and policies, privacy, and confidentiality * Deliver quality customer service, managing the referral process professionally and timely * Work independently and act as a resource or subject matter expert (SME) for others * Manage and prioritize tasks that may include compiling reports and spreadsheets * Maintain professionalism and positive service attitude with all internal and external customers/peers * Performs all other related duties as assigned Required Qualifications: * High school diploma or GED equivalent required * Health Care related experience 1-2 years * Effective verbal and written communication skills * Strong customer service skills * Detail oriented with organizational and time management skills * Basic proficiency in Microsoft Office applications including: Excel, Word and Outlook Preferred Qualifications: * Medical Assistant experience * Knowledge of basic medical terminology * Referral management experience 1-2 years * Medical Insurance experience 1-2 years * Customer Service 1-2 years * Bilingual * Assist in developing marketing and communications plan for the Strategic Community Partnership Program Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 240,000 lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm) WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth. Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment Job Keywords: Patient Care Coordinator, Patient Service Representative, Customer Service, Medical Clinic, Central Austin, TX, Texas Unitedhealth Group Inc. Austin TX

Queue Coordinator

Austin Gastroenterology