Quality Technician

Orchid Orthopedics Farmington Hills , MI 48334

Posted 2 weeks ago

SUMMARY OF POSITION

The Quality Technician, Sustaining Product Quality assists in the execution of activities to develop, improve and stabilize manufacturing processes. Primary focus is in supporting production operations to ensure parts manufactured meet customer requirements. This position reports to the Manager, Product Quality, Orchid Detroit.

KEY JOB RESPONSIBILITIES
  • Answers day to day quality related questions from operators (ex. cosmetics, gage issues)
  • Drives NCMR process for assigned area/customers
  • Escalates quality issues to engineers as necessary
  • May assemble teams to work through any CAPAs/NCMR/Audit finding for assigned area
  • Documents problem, cause, countermeasure for scrapped parts
  • Responsible for processing q-tagged jobs
  • Responsible for reviewing MR log
  • Follows rework/remake process through any required manufacturing steps to ensure the parts will meet print requirements
  • Keeps up on status of ECO jobs
  • Assists QE and manufacturing team with quality improvements and process problems
  • Communicates regularly with customers regarding quality-related concerns
  • Lead quality and compliance by utilizing One Orchid global processes and complying with all Quality Management Systems (QMS) documentation requirements and establishing/supporting plan(s) to meet/exceed Key Performance Indicators (KPIs) for Quality that support Safety, Compliance, Six Sigma Quality, On-Time Delivery (OTD) and financial objectives.
  • Perform other duties as required or directed by the Department Manager
EXPERIENCE
  • 3 - 5 years of experience in a working for Orchid or another medical device manufacturer
  • Proven history of professional communications with customers
KNOWLEDGE, SKILLS AND ABILITIES
  • Ability to apply logic and reasoning to solve problems, including identifying strengths/weaknesses, locating alternative solutions and conclusions, and approaches to problems; and making high-quality, timely decisions
  • Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization
  • Knowledge of internal processes and how they affect manufacturing of parts through the facility
  • Confidence in decision making
  • Ability to complete paperwork as requested by customers, engineers and management
  • Ability to accurately create inspection forms or review them for correctness
EDUCATION AND CERTIFICATION

High school diploma required
2 Year Technical Degree preferred
Problem solving certification preferred

ABOUT OUR VALUES AND LEADERSHIP COMPETENCIES

As a member of our team, leading from our values is foundational.

Values:

  • Integrity First: We Do the Right Thing
  • Teamwork: We Are All Connected
  • Relentless Pursuit: We Are Driven & Curious
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Quality Technician

Orchid Orthopedics