Job ID R51087 Date posted Apr. 13, 2019
Quality Senior Principal Engineer - Austin, TX
The Customer Quality Manager (Senior Principal Engineer) is responsible for driving continuous improvement projects in the quality of Dell systems as experienced by our customers. The ideal candidate will be able to successfully lead proactive Quality Assurance plans and program manage their resolution.
This job includes the application of quality engineering and continuous improvement principals, customer and sales account team interaction, and the ability to get things done in a large global company with a highly diverse customer set. Dell delivers to its customers IT solutions that allow them to be more efficient and thus competitive. With our solutions which are tailored to all the individual needs and requirements of our customers, we help them to focus on innovations and successfully grow.
Manage customer programs/projects from initiation through delivery - interfacing with both internal/external customers and stakeholders
Manage customer quality escalations starting with the analytical investigation through the timely development and delivery of a solution
Proactively engage with customers and account teams to identify CE improvement opportunities
Process improvement through solving of challenges and process barriers
Fluency in English in a business/professional environment
Strong familiarity and technical understanding of Dell Client Solutions Group technology, products, and solutions
Experienced in dealing directly with external customers
Ability to prioritize and manage work to critical project timelines in a fast-paced and often ambiguous environment
Experienced in Program Management with strong Analytic and Presentation skills
Ability to develop new approaches to complex problems
Prior experience in a product development, sales support or customer support organizations
Strong oral and written communication skills
Strong computer skills and proficient with Excel, PowerPoint, and Word
Education & Work Experience: Bachelor's degree in Engineering (any field of study) + 8 years of relevant work experience OR Master's degree in Engineering + 6 years of relevant work experience
Must be organized, have an eye for detail, and be able to put ideas into action
Can-do attitude and strong drive for results through relationship building and influencing skills
Willingness to travel within the Americas (customer site) at short notice
PMI, Six Sigma and or ASQ type certification
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.