Quality Review Analyst

American Tower Cary , NC 27518

Posted 2 months ago


The Quality Review Analyst reviews and validates theaccuracy of all data collected by the Network Operations team via the Company's"OnSite" form and associated deliverables, while collaborating on the best pathforward to resolve discrepancies. Theincumbent will adhere to department protocols and procedures to ensure consistentand repeatable processes, methodologies and tool sets are utilized to improveand maintain data quality with a focus on assuring asset integrity. The Quality Analyst's responsibilitiesinclude reviewing, analyzing, auditing and validating the Customer EquipmentDatabase, along with producing various deliverables that are shared withinternal and external customers.


  • Analyze and audit asset information to ensure the existenceof required documents pertaining to each asset; notify the Engineering departmentof any missing documents.

  • Establish and maintain strong internal and externalrelationships and establish cross-functional collaboration with designatedterritory in the Network Operations and Engineering departments

  • Identify the need for updated site data information and/orsite photos and communicate the need and/or training opportunity to the NetworkOperations team via the field team's dispatching system.

  • Assess the quality of deliverables provided by NetworkOperations, including customer equipment and onsite data, drawings, and photos;work with Field Operations Technicians to revise and validate all deliverablesfor preciseness.

  • Validate data in the customer equipment database to ensureaccuracy and completeness while adhering to the Company's establishedtolerances; communicate discrepancies or changes to the data for futurereference, acknowledging trends and identifying possible learning or trainingopportunities.

  • Attending bi-weekly or monthly calls with assignedterritories within Network Operations to review analysis results of TowerQuality Audit data reports compiled by the Senior Quality Review Analysts andfield any questions presented by the Territory Supervisor or Field OperationsTechnicians.

  • Identify discrepancies between written leases and installedequipment and work with the Account Project Manager ("APM") and Asset IntegrityTeam to recognize possible run-rate increases and back billing or improvedcapacity.

  • Determine whether regulatory issues exist and work with theAPM and Compliance teams on resolutions.

  • Create maximum existing equipment load lists by populatingall required information in the customer equipment database after thoroughlyreviewing existing contracts to determine allowed equipment; generate maximumexisting load lists for the Engineering department to utilize in structural analyses.

  • Enhance the customer experience by consistently deliveringaccurate, reliable and timely project data and excellent customer service.

  • Establish and maintain strong internal relationships andcross-functional collaboration with numerous departments, most notably

Engineering and Network Operations.


Other duties as assigned




  • Ability to work with functional groups and different levelof employees throughout the organization to effectively and professionallyachieve results

  • Strong follow-up skills; ability to organize applicabledepartment timelines and follow up with internal and external customer needs

  • Strong written and oral communication skills, including the abilityto present ideas and suggestions clearly and effectively

  • Strong organizational skills; ability to accomplish multipletasks within the agreed upon timeframes through effective prioritization ofduties and functions in a fast paced environment

  • Strong track record of building and maintaining solidrelationships with internal and external customers and vendors.

  • Self-motivated; able to work both independently to completetasks and respond to department requests and with others to utilize their resourcesand knowledge to identify high quality solutions


  • Bachelor's degree or equivalent work experience required

  • Telecommunications industry experience preferred

  • Project management experience, with focus on data integrityand process improvement, preferred

  • Experience interpreting legal documents, including realestate leases and contracts preferred


Approximately 100% performed in climate-controlled internaloffice environment working under normal office conditions. No travel is required in support of theposition's responsibilities.

While performing the duties of this job, the employee isregularly required to sit, stand, walk, use hands and fingers to feel andhandle, reach with arms and hands, talk and hear. While performing the duties of this job, theemployee frequently is required to stoop, kneel and crouch, lift weight orexert a force up to a maximum of 25 pounds.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Quality Review Specialist

The Carolinas Center For Medical Excellence

Posted 5 days ago

VIEW JOBS 11/8/2018 12:00:00 AM 2019-02-06T00:00 Quality Review Specialist The Carolinas Center for Medical Excellence (CCME) provides services that help advance the quality and cost effectiveness of health care in the southeastern United States. Through collaboration, education, and leadership, we work with medical and clinical professionals, providers, state and federal agencies, and consumers across the health care continuum to ensure the quality, cost effectiveness, and accessibility of health care. We are seeking a Quality Review Specialist to conduct external quality review activities as determined by health care quality improvement contracts. The Specialist is responsible for interpreting and analyzing provided information to support contract compliance, and maintaining professional working relationships with contract staff, program leaders and health plans. The duties include assisting with development of methodologies and data collection tools, conducting desk and onsite reviews, interviewing staff during onsite visits; compile report findings, and providing technical expertise based on assessment and contract requirement. This position is contingent upon contract award. Applicants should meet the following requirements: * Degree from an accredited college or university in related field with at least 3 years of related experience * Project Management Certification as a plus but not required * Registered Nurse preferred * Knowledge of MCO and/or PIHP delivery systems and current trends * Experience with Medicaid populations, programs and policies * Experience with Medicaid managed care compliance * Experience in quality assessment and improvement methodologies * Knowledge of URAC or NCQA accreditation standards and/or HEDIS certification a plus * CPHQ a plus * Excellent communication skills to include composing materials for health plan education, website postings and newsletter outlines Equal opportunity employer of protected veterans Equal opportunity employer of individuals with disabilities We do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law Applicants and employees are protected from discrimination based on inquiring about, disclosing, or discussing compensation or the compensation of other applicants or employees. The Carolinas Center For Medical Excellence Cary NC

Quality Review Analyst

American Tower