Quality Program Manager

Chewy Wilkes Barre , PA 18701

Posted 2 months ago

Our Opportunity:

Chewy is hiring a Program Manager of Fulfillment Center Customer Experience to support our North American fulfillment center network.u0026nbsp; This position will be the owner of processes and FC execution for customer facing defect mitigation and internal product damage performance.u0026nbsp; If you are excited about using big data to drive step function improvement and revolutionize e-commerce fulfillment, then this opportunity is for you. Chewy is proud to offer competitive benefits, Leadership Development Programs, Rapid career growth potential, and Employee incentives.u0026nbsp;u0026nbsp;

u0026nbsp;

What you'll do:u0026nbsp;

  • Lead projects associated with customer concession rates and product damage rates at a network level to drive step level improvements in customer experience

  • Participates in the development and implementation of new cost and process initiatives across multiple locations

  • Manage multiple complex projects simultaneously while keeping all stakeholders up to date on findings/results

  • Manage scope of work, inputs, assumptions, and validation of all cost and defect reduction projects.

  • Analyze current process outputs to determine correlation/causation factors that should be considered for improvement.

  • Benchmark best practices and emerging trends to make recommendations on packaging and storage solutions

u0026nbsp;

What you'll need:

  • Minimum of 3 years of experience leading large scale cross functional projects.

  • Minimum of 2 years Lean and/or Six Sigma Experience, black belt a plus

  • Proven track record in creating and delivering programs successfully across multiple locations with measurable results in fast paced environments.

  • Requires good quantitative and analytical skills; this role caters to someone that loves to solve difficult and complex problems

  • Have interpersonal skills to deal effectively with all business contacts internal and external to the company

  • Experienced in MS Office applications and SQL and Tableau experience is a plus

  • Ability to work in both a team environment or independently, and comfortable handling some ambiguity.

  • Able to meet tight deadlines while supporting various projects

  • Able to communicate clearly and boil down complex topics into clear problem definitions with data-driven recommendations that drive company-wide decisions.u0026nbsp; This role should be able to easily communicate to a variety of decision makers at all levels from our associates working on projects and executing product moves up to VPs deciding on large scale projects, and investments.

  • Demonstrated ability to identify and translate business needs into strategic initiatives and drive them to successful outcomes

  • Ability to be flexible to business needs and adjust/compromise plans as needed

  • Position may require travel

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Quality Program Manager

Chewy