Quality & Process Improvement Program Manager

JOB PURPOSE:

Plans, monitors, and directs strategically and operationally important projects and programs across the

Quality and Safety office. Primarily focused on organizing and coordinating Piedmont's Quality and

Process Improvement (QPI) program. Partners with key organizational leaders (learning and

development) to facilitate the program throughout the year. Engages key stakeholders throughout the

system to ensure the program is meeting the needs of the organization. This role will also link all PI

leaders across the system to provide a single QPI program across the healthcare system. Collaborates

with external partners when needed to facilitate the program if needed. In addition, this role actively

supports ongoing prioritized performance improvement initiatives.

KEY RESPONSIBILITIES:

1.Provides consultative, technical and decision-making support to the System Safety and Quality

Executive leadership regarding Piedmont's QPI program.

2.Oversees programs, projects and other essential functions to achieve key quality and operational

metrics for the program.

3.Provides project management, on-going support, follow-up analysis and implementation support for

programmatic projects with widely varying scope.

4.Collaborates with multiple stakeholders to execute on successfully delivering a highly professional

quality and process improvement training program for Piedmont leaders and employees.

5.Creates and maintains the program's curriculum.

6.Matches course content with the appropriate speakers.

7.Develops a feedback mechanism to receive input post course completion from participants to ensure

continuous improvement of the course itself.

8.Presents and communicates in a professional and effective manner.

MINIMUM EDUCATION REQUIRED:

Bachelor's degree in Health Systems, Engineering, Healthcare/Business Administration or related field

required.

MINIMUM EXPERIENCE REQUIRED:

Five (5) years of progressively responsible professional work experience involving project management,

quality, or process improvement, to include three (3) years in a healthcare environment.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

None.

ADDITIONAL QUALIFICATIONS:

Master's degree preferred.

Program management experience preferred.