Quality Manager | Supply Chain

As our nationwide growth accelerates, our Supply Chain team plays a key role in driving forward our mission of Bringing Happiness to Every Home by overseeing the execution of end-to-end logistics strategies, including freight negotiations; contract across all modes, including inbound and outbound.

The Quality Manager will play a critical role in the growth of West Shore Home by developing, sustaining, and improving the supplier funnel to ensure all products meet the specified company and customer requirements. This role will work alongside the supply chain and procurement teams to maximize vendor relations and ensure all products meet the quality standards West Shore Home customers expect.

What You'll Contribute

In this role, you can expect to:

• Establishes Supplier Quality Assurance (QA) and Quality Control (QC) processes in alignment with sourcing strategy.

• Collaborates with strategic sourcing to prioritize supplier development, improving quality, cost competitiveness, and supply reliability.

• Evaluates new and existing supplier capabilities to ensure they meet product and quality requirements, as well as customer and internal WSH standards.

• Analyzes quality metrics and drives improvements.

• Improves supplier yield and defect rates.

• Executes supplier quality plan and implements corrective & preventative actions when needed.

• Validates supplier corrective actions involving design and/or process changes to ensure they are capable and robust for similar manufacturing lines and/or suppliers.

• Mitigates warranty claims with suppliers to drive closure and resolution of issues with the cross-functional group.

• Facilitates the introduction of new or alternative materials that will positively impact design robustness, quality, manufacturability, or cost reduction.

What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring:

• Bachelor's degree, preferably in manufacturing or engineering.

• Minimum five years of experience in a similar role dealing with quality systems, supplier management, supplier development and audits.

• Strong preference for someone with experience with Bathroom and Home remodeling suppliers / categories (for e.g. Acrylic, Fiber Glass, Shower Pans, Bathroom flooring, Vanities, Faucets, Hardware).

• Good understanding and interpretation of engineering drawings.

• Statistical analytical skills and technical proficiency for quality processes.

• Knowledge of production processes.

• Strong knowledge in Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA).

We Invest in YOU

We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition.

We've got you covered with:

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)

• 401K retirement plan with company match

• Paid holidays and paid time off (PTO)

• Continued training & leadership development opportunities

• Unlimited professional and personal growth potential

More to Know

• Schedule: Exempt role with standard hours 8:00AM to 5:00PM
• Location: Mechanicsburg, PA (On-Site)
• Seniority Level: Manager

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal - becoming America's Most Admired Home Remodeling Brand.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.