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Quality Manager

Expired Job

State Of Arizona Phoenix , AZ 85002

Posted 2 months ago


"Promoting Health and Wellness for all Arizonans" is the motto of the Arizona Department of Health Services (ADHS). ADHS promotes and protects the health of Arizona's children and adults and sets the standard for personal and community health through direct care, science, public policy and leadership. ADHS is an award winning, nationally recognized department and is one of the largest in Arizona State Government with a budget of 1.5 billion dollars and workforce of approximately 1,550 employees.

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Quality Manager

Arizona State Hospital - 501 N. 24th St., Phoenix, AZ 85008

The Arizona State Hospital (ASH) is located on a 93 acre campus at 24th Street and Van Buren, in Phoenix, Arizona. ASH provides long-term inpatient psychiatric care to Arizonans with mental illnesses that are under court order for treatment.

ASH protects the rights and privileges of each patient, including the patients' rights to confidentiality and privacy. Treatment at ASH is considered "the highest and most restrictive" level of care in the state. Patients are admitted as a result of an inability to be treated in a community facility or due to their legal status.

Hospital personnel provide state-of-the-art inpatient psychiatric care and are committed to treating patients and personnel with dignity and respect. Interdisciplinary care is delivered in collaboration with the patient, family, legal representatives and community providers with a focus on recovery and community reintegration.

Job Summary

This position will report to the Chief Quality Officer, and assist in guiding ASH administration on overall change management, process improvement, and process sustainability. This person will be responsible for the Quality Management operations including review of incident reporting, quality of care investigations, root cause analysis and other corrective actions.

They will be tasked with monitoring the quality of care and correcting any deficiencies. This position will also support the implementation of the hospital's Lean initiatives and AMS.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.

Responsibilities include:

Ensuring compliance with mandated reporting requirements

Daily review of Incident Reports (IR) and Identify potential quality of care concerns

Tracking and trending of IR's

Investigation of Quality of Care concerns received from Internal and external sources

Issuing and tracking to resolution all quality of care concerns and chart reviews for data validation and focused Investigations

Developing the capacity and capability within ASH to manage and sustain hospital wide process changes by leveraging the existing ASH culture

Planning and managing of change management systems, grant opportunities and responsibilities

Supporting a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of ADHS, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Position Requirements include:

This position requires a High School diploma or equivalent.

Knowledge of Lean Standard tools and techniques; Hospital based Health Service Delivery System; Investigation of Incident Reports (IR's) and Identification of potential quality of care concerns

Skills in developing and providing training and technical assistance regarding the areas of corrective action plan creation and implementation; application of program evaluation methods, data collection, analysis, and report writing; project management and problem resolution activities; organizational management and task prioritization; leading committees and work groups to meet their objectives

Ability to effectively communicate through oral and written presentation to a wide variety of audiences

Preferred Qualifications:

Bachelors or Master's level degree in a behavioral health or clinical related field and 3-5 years related job experience including some at the direct care level preferred.

Experience in program evaluation and monitoring and report development.

Prior project management experience.

Preference will be given to candidates with prior Public Health experience


The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical, dental, life, and short-term disability insurance plans

Top-ranked retirement and long-term disability plans

Accrued vacation pay and sick days
10 paid holidays per year

Deferred compensation plan

Credit union membership

Wellness plans

Employment Requirements

A State Hospital employee must be able to obtain a valid Level One Fingerprint Clearance Card pursuant to A.R.S. 41-1758.07. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.12). Ideally the successful candidate will have strength to deal with physical situations involving patient care.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.

All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

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Quality Manager

Expired Job

State Of Arizona