Quality Manager

SAC Wireless Elgin , IL 60121

Posted 7 months ago

Quality Manager will plan, coordinate, regional quality program designed to ensure quality control and quality assurance of the production of products consistent with established standards by performing the following duties personally or through subordinate supervisors.

Duties and Responsibilities:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Formulates and maintains quality objectives complementary to corporate policies and goals.

  • Interprets quality philosophy to key personnel in organization.

  • Develops and initiates standards and methods for inspection, testing, and evaluation.

  • Completes Quality Audits along with quality team and oversees the team, aids in scheduling to assure the quality of assigned product or components are receiving quality control.

  • Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.

  • Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes for continuous improvement.

  • Decides whether to accept a product or continue business with a vendor based on a review by the quality assurance engineer.

  • Reviews all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures.

  • Develops new approaches to solve problems identified during quality activities to include Root Cause Analysis.

  • Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.

  • Prepares and presents technical and program information to the management team. (Quality Metrics Tracking & Quality Scorecards)

  • Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.

  • Maintains a working knowledge of Telecom Carriers, Operations Equipment Manufactures and industry quality codes and standards.

  • Plays active role on quality management teams within organization.

  • Designs and implements quality training programs to key personnel in conjunction with managers.

  • Investigates and adjusts customer complaints regarding quality.

  • Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


  • Bachelor's Degree, preferably a technical degree.

  • Minimum 5 Years Wireless Telecommunications Experience preferred.

  • Technical Understanding/Ability.

  • Desire to Succeed and Learn New Skills.

  • Commitment to excellence and high standards.

  • Strong organizational skills; able to manage priorities and workflow.

  • Ability to work independently and as a member of various teams.

  • Acute attention to detail.

  • Good judgment with the ability to make timely and sound decisions

  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

  • Demonstrated ability to communicate effectively with all levels of the organization, suppliers, and customers.

  • Demonstrated analytical abilities necessary to plan and prioritize own work, complete work on time and maintain required records and logs.

  • Proficient in Excel, Word, and PowerPoint.

  • Previous supervisory experience.

Company Benefits:

  • Full Benefit Package, 401K program, and opportunities for advancement in a rapidly growing industry with a financially stable company.

  • Employment is dependent on the successful completion of a background check and drug screen.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to do the following:

  • Sit for prolonged periods.

  • Coordinate multiple tasks simultaneously.

  • Accurately complete detailed forms and reports.

  • Travel may be required but limited.

Work Environment:

  • Office

  • Potential exposure to outdoor elements.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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Quality Manager

SAC Wireless