Quality Manager

Multi-Color Corp Knoxville , TN 37902

Posted 3 weeks ago

Quality Manager

Knoxville, TN, USA Req #136

Monday, March 16, 2020

At Multi-Color Corporation we thrive as the worlds best label solutions provider with our values as our guide: Integrity, Passion, Creativity, Perseverance, Achievement.

The Quality Manager develops, implements, and maintains quality management systems designed to improve product quality, reliability, and manufacturing processes leading to enhanced customer delight. Provides leadership in the development, coordination and delivery of

core training to all employees. The Manager assures the integrity and effectiveness of the Quality Management Department.

Role and Responsibilities:

  • Adhere to and enforce mandatory safety requirements. Conduct safety observations and/or audits. Monitor and enforce all safety policies while looking for ways to improve.

  • Lead, practice and sustain Lean initiatives and 6S procedures including Kaizen meetings.

  • Develop close relationships with customers and suppliers in order to clearly understand customer's expectations of quality.

  • Direct and manager the division's quality management functions. Provide guidance and direction for

developing and improving systems which result in increased product quality while maximizing resource utilization.

  • Develop a documented quality system which would assure conformance to customer product specifications.

  • Approve and maintain ISO related documentation.

  • Lead ISO Internal QMS Audits.

  • Facilitate actions to ensure COPQ metric is reviewed and countermeasures taken.

  • Develop and issue Quality Metrics data (example 5 levels of Peace-of-Mind) that reports on the performance of the quality system for review and as a basis for improvement of the quality systems.

  • Update Gemba Communication Board with Quality Metrics data, customer feedback, and any

quality concerns/quality alerts issued.

  • Assist in auditing and monitoring vendor supplied material to assess the quality and reliability of the vendor's raw material and delivery services.

  • Work closely with engineering, production, and management personnel to determine prototype quality issues.

  • Develop a quick response communications network with customers of Multi-Color Corporation to track and respond to quality issues after the customer has taken delivery of the product.

  • Implement corporate Quality Management System expectations as directed at plant level.

  • Interact as appropriate with technical and management staffs. Provide quality consultation on process capabilities, product design, measurement systems, tooling and manufacturing equipment.

  • Determine and make correct "fitness for use" judgments on products which do not conform to specification.

  • Ensure compliance with government regulations dealing with "Good Manufacturing Practices" and Food and Drug Administration."

  • Be a plant resource for customer audits, 3rd party audits, AIB audits, etc.

  • Responsible for achieving "Return and Allowance" goals for facility.

  • Active participation in facility waste reduction programs.

  • Responsible for staffing and operations of Quality Management Department.

  • Participate in new employee selection process.

  • Develop, coordinate, and deliver core training to all employees.

Duties may be change or additional duties assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications and Education Requirements:

Minimum of associate's degree or equivalent from two-year college or technical school; 3 - 5 years' experience in a manufacturing setting conducting internal and/or external Quality Audits. ISO Lead Auditor, Six Sigma, and lean experience a plus.

Preferred Skills:

  • Excellent oral and written communication skills.

  • Worked in Lean environment and led Kaizen events.

  • Facilitation skills.

  • Segment & analyze data down to root cause and define counter measures using appropriate formal problem solving tools.

  • Understand Quality requirements and tools.

  • Create focus and motivates others.

  • Think and act strategically.

  • Lead change.

  • Develop people & teams.

  • Collaborate/proactively works well with people.

  • Demonstrated innovation, creativity and decision making abilities.

  • Flexible in relations with others and in the management of continuous change.

Physical Demands:

Quiet conditions; will work in a manufacturing environment and

will be required to wear hearing, foot, and/or other personal protective equipment while performing duties in a manufacturing setting. May, on a continuous basis, stand for a long period of time and stoop and kneel frequently. May handle, feel and reach for items in and around press area, also write or use a keyboard to communicate through written means. Some walking and lifting and/or move up

to 50 lbs. may be required.


Close vision, distance and color vision to distinguish color variations, peripheral and depth perception as well as the ability to adjust focus. The noise level in the work environment is usually medium to loud. Must be flexible to work varying schedules and hours as needed. Must be able to work overtime as required by workload and customer mandated deadlines. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you need special assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

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