Quality Manager

Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve.

We offer an ALIVE Workplace (Supportive, Positive, and Fun) and careers that challenge, energize, and reward employees. Consider joining us Being able to work from home will be required for this position. Job Summary:

As a Quality Manager, you will support the vision of quality standards for Disability Residential Services (DRS) as well as support DRS to meet Council on Quality & Leadership (CQL) accreditation standards. In addition, you will assist in conducting the internal and external stakeholder satisfaction surveys - including distributing, analyzing, and reporting in conjunction with the Quality Enhancement workgroup. You will also assist in the implementation of best practice quality standards that lead to exceptional service to people supported and provide training and support to area teams with the Ultimate Kronos Group (UKG), Therap, CQL, Altair Accountable Care Organization (ACO) initiatives and best practice training.

Qualifications and Requirements: Associate's degree or Bachelor's degree in Human Services, Community Health Education, Nursing, or related field or equivalent experience is required. Two years of experience working with vulnerable populations - including experience in training, supervisory or managerial capacity is required.

Experience managing people. Experience in facilitation and training. Certified CQL trainer and interviewer required - will receive after hire.

Ability to observe, listen, and respond with dignity and respect. Comfortable speaking in large groups. Ability to accept/follow through with direction.

Proficiency in Microsoft Office Suite and other software programs and databases. Creative team member who can suggest and implement strategies to enhance the service. Ability to exhibit patience, self-control, flexibility, and to recognize boundaries.

A valid driver's license is required. Reliable and insured personal vehicle is required. Bureau of Criminal Affairs (BCA) clearance is required.

Motor Vehicle Check (MVR) with a satisfactory driving record is required. Lutheran Social Service of Minnesota is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.