Quality Manager

Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

We are seeking a Quality Manager to be an integral part of our $800M global Power Semiconductor business, this role will be responsible for all aspects of Quality for our wafer fabrication site in Beverly, MA.

About the Job:

• Quality Management System

• For quality and environmental management systems including conformance to established standards (i.e., ISO 9000 & IATF 16949). This also includes Customer and/or Certifying Body Audits.

• Quality Control

• Setting standards and procedures, adopt error proof methodology all the time to achieve the target of 0 defects.

• Customer Focus

• Ensure that a proper customer complaint handling and tracking process is in place to manage customer complaints in an effective manner.

• Provide leadership and management for quality department

• Develop quality department personnel by performance evaluation and appraisals, identifying internal and external training and performing reviews.

• Foster a Continuous Improvement Culture

• Promote a continuous improvement culture through teamwork based activities.

About you:

• Bachelor's degree required (Engineering preferred). Advanced degree a plus.

• A minimum of 7-10 years Quality experience. Semiconductor experience is required; Automotive experience desirable. ISO9001 Experience required, IATF 16949 and VDA 6.3 desired.

• Able to properly manage and resolve quality escalation issues.

• Ability to support the customer design and supplier quality engineers.

• Experience in managing customer complaint team investigations ensuring responses are effective and efficient; ability to identify complaint trends and underlying chronic problems.

• Demonstrated strong understanding of fact-based decision-making and analytical processes related to quality management and process improvement.

• Demonstrated ability to influence others and work in a cross-functional team environment.

• Demonstrated ability to deal with conflict, able to effectively communicate ideas and positions and be an active listener.

• A history of delivering exceptional results (strong personal performance).

• A full complement of PC skills (Microsoft Office Suite, Minitab, Project Mgmt., etc.).

• Ability to work in multi-cultural environment across different time zones.

• Excellent written and verbal communication skills.

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values

• Customer Focus, Respect, Agility and Collaboration - supports us on our mission to improve the safety, reliability, efficiency, and performance of our customers' products and systems.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference - everywhere, every day.

We offer a competitive salary package and a variety of benefits, including Medical, Dental, Vision, Life, AD&D, Disability and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification.

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Position Reports to Sr. Director Global Quality SBU