Quality Manager

Key Tronic Corporation Fayetteville , AR 72701

Posted 1 month ago

KeyTronicEMS is a team-based, supportive environment where everyone is able to feel encouraged and supported. We provide opportunities for growth through seminars, certifications, on-the-job training, and career advancement. Our team and employees are proud of our product diversity and team environment. We are an international company where you will do something different every day in our fast-paced work environment, but we are always finding ways to create something new and be innovative

We encourage you to apply for this position if you enjoy being challenged, working in a dynamic work setting, and being a part of a team that creates products that drive our world, while providing an innovative workplace with deep camaraderie, compelling product diversity, and resources to build your career.

KeyTronicEMS provides competitive salaries and benefits including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, Vacation, Holidays, Tuition Reimbursement, and 401K. We also have a company provided wellness program because we care about the wellbeing of our employees inside and outside of the workplace. We organize volunteer opportunities, company activities, and all-employee meetings to show we value our employees and the community around us!

In the Quality Manager position you will provide leadership and management for the Quality Management System and sustain the quality policy and culture for the entire site. Manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction. As part of the site leadership team, this position is one of the primary contacts covering a wide range of issues with suppliers, internal/externals customers, and with the KeyTronicEMS Corporate Quality requirements.

ESSENTIAL FUNCTIONS (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Manage external/internal site audit processes and associated improvement cycle.

  • Leads overall Quality function as QMS Management Representative for the site, inclusive of; Quality Engineering, Regulatory Compliance, and Supplier Quality.

  • Leads Quality Assurance teams and training.

  • Leads Warranty Return process and activity.

  • Leads monitoring and maintenance of site Quality Metrics.

  • Leads site product and process quality improvement.

  • Management focus on driving succession planning and ensuring that their employees receive the development and coaching required realizing their full potential.

  • Ensure Quality team involvement in applicable product planning and manufacturing release processes.

  • Ensure Quality participation and provide quality input for internal/external meetings or presentations.

  • Ensure management and control of non-conforming material/product process.

  • Ensure site compliance to applicable QMS documentation and communication of QMS effectiveness.

  • Ensure site compliance to applicable quality control processes (i.e. calibration, ESD, MSD, etc.).

  • Occasional travel may be required to meet the needs of the business (estimated 5 - 10%).

  • Additional duties as assigned.

  • Comply with all company policies and Quality System documents.

  • Direct the activities of QC personnel.

  • Interface internally with all other departments within the division concerning QC activities.


  • Attends meetings as needed to support organization activity.

  • Performs other duties, as assigned, to achieve corporate and departmental objectives.

  • Ability to train and work with a diverse group of individuals.



  • Bachelors of Science in Industrial Engineering or related field is required.

  • Seven years Quality role is required; Three or more as a Quality Manager is preferred.

  • An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.


  • Masters of Industrial Engineering or related field or equivalent experience.

  • Nine years' Minimum of seven years' experience in contract electronics industry.

  • Advanced knowledge and implementation experience in applicable QMS standards and regulations (i.e. ISO 9000, AS9100, FDA QSR, TL9000, etc.).

  • Advanced knowledge in applicable industry standards (IPC, J-STD, etc.).

  • Capability to assess, manage, develop, and mentor Quality organization personnel.

  • Knowledgeable in Lean and Six Sigma concepts and tools.

  • Expert communication and presentation skills.

  • Knowledgeable in data analysis tools.

  • Strong cross-functional team building skills.

  • Ability to lead and multi-task in a dynamic environment.

  • Ability to quantify and assess benefits/risks of process improvements.

  • General office equipment and materials.

PHYSICAL DEMANDS: The employee is regularly required to sit; use hands and fingers, handle or feel objects, talk, hear, and see. The employee must occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, crawl, or reach with hands and arms. The environment is fast-paced; time pressured, and requires accuracy. The employee will regularly multi-task between projects, be required to move throughout the office building, and effectively communicate. The normal environment is quiet and typical of an open cubical setting with some areas that may be louder at times.

The statements on this job description are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required by all incumbents, and all job descriptions are subject to change to accommodate business necessity. In support of KeyTronicEMS' goals some incumbents may perform other duties as assigned. In addition, all KeyTronicEMS employees are expected to:

  • Promote teamwork and cooperative effort

  • Help train and give guidance to other KeyTronicEMS employees

  • Maintain a clean, safe, and unobstructed work area

  • Provide customers with the highest quality of products and service

  • Understand and apply appropriate quality improvement processes

KeyTronicEMS is an EOE/M/W/VET/Disabilities employer.

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Quality Manager

Key Tronic Corporation