The Quality Manager ensures the proper management of the quality control laboratory as well as manages and develops the quality technicians. The incumbent works in collaboration with the plant management team to address and solve quality issues as needed. He/she must also ensure compliance with corporate quality policies and business objectives to ensure the manufacture of superior value products. As a member of the plant management team, the Quality Manager reports to the Plant Manager.
Manages and mentors laboratory technicians to ensure quality assurance and quality control of final product and the development of the lab technicians' career development by: (30%)
Ensuring that the lab technicians are complying with daily required testing methods;
Providing effective leadership to staff, direct reports, and others in the Company to improve their performance and directing their career progression;
Hiring, developing, and training reports for career development as appropriate;
Providing internal and external technical training in statistical process control, quality specifications, quality systems, and customer expectations; and
Filing quality records, maintaining Excel or Access databases to capture testing data, and acting as a custodian of tests, raw materials, and product specification manuals.
Ensures the proper management of the Department quality personnel, addresses and solves quality issues within the department, and oversees compliance with corporate quality policies and business objectives by: (20%)
Managing and developing the Quality Technicians to ensure quality assurance and quality control talent within the Department;
Ensuring that the Quality Technicians are complying with daily required testing and color methods;
Conducting market-driven elements and finished goods audits and monthly reporting thereof;
Maintaining and reporting monthly on the durability results;
Ensuring conformance of warehouse audit metrics and procedures;
Managing the "P-hold/QC-hold" (internal compliance) process;
Assisting with the resolution of claims by completing quality incident reports to ensure that internal checks and modifications to procedures are in place in order to eliminate potential repeat issues;
Developing/conducting weekly training on key quality topics for operational Leads and Supervisors;
Ensuring completion and compliance with daily walk and mock audit report submissions by plant personnel; and
Maintaining standard operating procedures for quality activities in the plant by operational personnel and Quality Technicians and conducting training as needed.
Trouble-shoots daily quality issues by analyzing results of data collected to solve and prevent future issues by: (20%)
Performing root cause analysis on identified issues using a 5-Why or Apollo root cause analysis approach;
Presenting findings from the analysis to the plant management team;
Soliciting support and resources from the plant management team to find solutions;
Implementing and monitoring all corrective action and communicating status to the plant management team; and
Measuring performance of corrective actions by tracking the appropriate data for a minimum of three months to gauge sustainability.
Supports corporate quality policies and standards to ensure that the final product meets the Company's quality specifications and the customer's expectations by complying with the Company's core quality systems by: (20%)
Providing accurate daily reports to the plant management team and monthly reports to the corporate quality group on conformance and performance of the facility in:
Process control of raw materials in the pulp, silica, and quality control labs (such as surface area, freeness, and mechanical testing results);
Waste streams from the sheet machines and finishing lines;
Top 10 market-driven elements scores through product quality audits; and
New quality incident reports due to process upsets or customer claims.
Coaching and mentoring of employees through technical instruction around the Company's quality systems through monthly training sessions.
Ensuring overall integrity of the quality system within the business including:
Ensuring full and continuing external audit compliance;
Ensuring an effective product quarantine system that does not allow the release of non-conformant material; and
Providing timely and accurate data to the claims and quality groups to ensure accurate claims processing.
Supports the Company's stated key strategies and business objectives around execution, reducing delivered cash cost, introducing differentiated products and growing market share by: (10%)
Collaborating on projects related to overall Company success e.g. marketing or branding changes, Research & Development (R&D) initiatives, new product launches such as "Linea" and continuous improvements such as "Zero to Landfill";
Monitoring and assisting with the design and implementation phases of new process or product technology to ensure required specifications, process parameters, and capabilities are fully met;
Assisting with the qualification of new raw materials and raw material suppliers through in-plant testing as necessary; and
Providing ongoing technical instruction to all employees on any relevant process changes or modifications.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
The Quality Manager has superior decision-making skills as well as a collaborative approach with other departments including Operations, Safety, Human Resources, Quality, R&D, and Manufacturing support personnel. The incumbent is responsible for the final quality of the product that is released for sale from the respective plant.
Supervisory/ Lead Responsibilities
The Quality Manager manages quality control lab technicians and manages their overall career development through continuous learning and mentoring.
Scope of Position:
Under the direction of the Plant Manager, the Quality Manager establishes and promotes a safe and accident-free work environment. The incumbent plans and coordinates quality-based activities and training to maintain compliance with the Company's policies and provides assistance to other department managers to promote and maintain a productive and respectful quality culture. The Quality Manager shares responsibility in reinforcing the Company's initiatives and promotes a responsible culture at the facility.
Knowledge, Skills, and Abilities:
Demonstrated and applied knowledge of statistical process control.
Demonstrated advanced skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, PhotoShop, Minitab, JMP, Statistical and other proprietary software).
Demonstrated and applied knowledge of troubleshooting quality issues.
Demonstrated and applied knowledge of root cause analysis and a proven ability to develop and implement effective corrective actions for issues as needed.
Ability to understand, comply with, and communicate the Company's quality policy.
Ability to assist with quality-related training as needed such as how to perform product audits.
Ability to coach personnel on how to thoroughly investigate process upsets and development of effective corrective action recommendations.
Ability to manage the flow of all required reports and documentation.
Ability to thrive in a fast-paced environment and deliver sustainable and superior results.
Knowledge of paper formation process (preferred).
Knowledge of industrial priming or painting processes (preferred).
James Hardie is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.
Nearest Major Market: Tacoma
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