Quality Manager

Position: Quality Manager

Department: Operations

Position Reports to: General Manager/Managing Director

FLSA Status: Salary, Exempt

Location: Site

Position Summary

To provide overall leadership and direction to the Quality department to attain a high level of quality, customer service, and productivity in a safe and efficient manner. To ensure the effective development and implementation of new process technologies, process control system improvements, and capability

utilization.

Essential Duties/Responsibilities

• Responsible for the overall direction and training of the Lab and Lab personnel in the testing of raw, in-process and finished goods using numerous testing and inspection methods.

• Investigate and promptly respond to customer quality complaints and ensure the proper action is taken to correct

• Management representative and responsible for maintaining ISO9001/ISO14001 systems.

• Chair ISO management review meetings and author management review reports.

• Lead auditor, host customer/3rd party audits and responsible for completing customer surveys.

• Maintain and revise internal incoming, outgoing, and analytical test procedures.

• Generate and maintain PPAP submissions per customer request on recipes as needed.

• Provide leadership, quality system, safety, or technical related training, as required.

• Direct supplier CAR program, raw material rejections and claim recovery from suppliers.

• Direct internal nonconforming and corrective action programs.

• Drive continual quality improvement focused on improved customer satisfaction, exceeding quality objectives

• Communicate with suppliers and customers on pertinent quality related matters.

• Complete and document Performance Management for department personnel.

• Interface with management on some new equipment evaluations, purchases, and installations.

• Travel to other HEXPOL locations or to customers may be required.

• Perform any other project/task as assigned by Management.

Education, Skills, and Experience Requirements

• Bachelor's Degree in Chemistry, Polymer Science, Chemical Engineering, or other technical areas. Experience may be considered in lieu of education.

• Seven (7) years of leadership/supervisory experience in a quality position, manufacturing environment preferred.

• Five (5) years of experience in the polymers industry, preferred

• Knowledge of Six Sigma.

• ISO 9001/ISO 14001 Lead Auditor certification.

• Proficient written, verbal, and interpersonal communication skills.

• Proficient computer/systems skills - MS Office (Excel/Word/PowerPoint/Outlook).

• Solid organizational and prioritization skills with the ability to handle multiple tasks, meet tight deadlines, and manage a broad range of responsibilities.

• High degree of concentration, attention to detail, high energy, self-motivated and self-reliant.

• Ability to manage, coach and develop Associates.

• Ability to interact well with all personality types in a leadership role.

• Strong cooperation, collaboration, and team-building skills.

• Effective analytical and problem-solving skills with an emphasis on continuous improvement.

• Ability to handle personal and confidential information.

Please note this job description is not designed to contain a comprehensive listing of all activities, duties, or responsibilities that are required of the Associate for this job. The employer has the right to modify essential job functions, physical demands of the job and job qualifications at any time.

This job description has been approved by Management.