Quality Manager

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.

About You and This Role:

You will have accountabilities for all aspects of the plant/department quality program as defined in the Business Quality Strategy to enable the business to profitably meet customer and product regulatory requirements related to the quality management system. You will serve as an expert resource and consultant and provides training, coaching, and overall guidance to enhance front line knowledge and accountability for quality across key roles and promotes and enable a customer-focused culture across multiple plants or within a single plant at a large site with complex interfaces and/or requirements. You will lead quality improvement projects or represent quality within a broader project and has accountability for all change management activities related to product quality across the identified scope. You will be required to have in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.

Responsibilities:

• Leads the site quality program which aligns to the Business Quality Strategy at the plant/site level.

• Provides an effective interface between customers, the organization and cross-functional partners to ensure consistent high-quality service to customers. Represents the "Voice of Customer" within the organization and across the business/division, as appropriate.

• Builds and enhances cross-functional relationships, services and flow of information between the organization and the customer, and other key stakeholders related to the product quality/regulatory requirements related to the quality management system.

• Improves effectiveness of the quality management system, on a continual basis, and demonstrates influential leadership to execute improvement opportunities.

• Generates and uses quality data to enable cross functional partners to drive product quality improvements.

• Identifies and leads management of change reviews that potentially impact product quality across identified scope.

• Ensures plant Operating Discipline system, procedures and guidelines meet quality system requirements, as appropriate and serves as element focal point for the quality requirements of the Operating Discipline Management System.

• Provides expert training, guidance and consultation to the organization and other cross-functional roles that impact product quality on customer and product regulatory requirements, and the use of supporting quality tools and processes to achieve plant and business goals.

• Identifies and leads product quality improvement opportunities and advanced problem-solving efforts with broader scopes and leveraging potential as determined through data analysis, customer feedback, continual improvement projects, and other quality-related programs.

• Establishes and leads the organization's quality system audit program and leads internal and third party audits, in conjunction with Business or Site strategies, leveraging findings to drive continual improvement.

Required Qualifications:

• A minimum of a bachelor's degree or relevant military experience at or above a U.S. E6 ranking OR Canadian Petty Officer 2nd Class ranking.
• A minimum of five years of relevant experience (i.e. quality, manufacturing or related.)
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Prefer Skills:

• Prefer a bachelor's degree in chemical engineering or chemistry.

Additional Note: Domestic relocation assistance is available for this role and may be provided based on eligibility.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

• Become a Dow shareholder through various employee stock programs.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Global Paid Time Off (PTO) policies:

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group's (ERG) participation.

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.