As described in the above referenced document, the quality management system covers all business processes, not just product manufacturing.
Quality management is a support function with a role of assisting the business process owners through support, advice and monitoring. The QM assists in clarifying and documenting processes including their interactions.
The quality manager is responsible for the QA process, which includes:
Establishment of quality goals
Establishment and monitoring of measurements relevant to those goals (KPIs)
Customer claim management
Internal deviation management
Supplier evaluation and deviation management
Providing a documentation system (see for example the QMS_MUN Sharepoint process map)
Be thoroughly knowledgeable of Andritz Group and PEW QHS policies, procedures and reporting requirements. Enforce compliance within the PEW NA product groups.
Provide quality management support to the PEW NA product groups with priorities as directed by the VP Operations.
Assist in establishing quality goals
Monitor product group KPIs
Identify responsibilities for QHS monitoring and reporting. Maintain a roster these responsibilities (ref. PEW_NA_QHS reporting responsibilities.xlsx).
Monitor and ensure that reporting responsibilities are fulfilled according to due dates.
Provide training, as required, on quality management principles and tools, the Sharepoint document control system and the ASAP NCR system.
Keep the VP Operations informed of product group KPIs, progress toward achieving quality goals and other issues relevant to the quality management system.
Additional quality management tools include, where applicable:
Internal process audits
Statistical process control
Deviations identified through the above processes and tools are used to trigger improvement by:
Making the deviation visible
Containing the immediate problem
Determining the root cause
Taking action to prevent reoccurrence