Quality Manager, Americas

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Job Summary

The Quality Manager is responsible for the overall direction and drive towards continual quality improvement focused on improved customer satisfaction. This individual will lead team efforts to: establish and monitor customer/supplier relations, support strategic planning and deployment initiatives, help develop measurement systems to determine organizational improvement, and ensure adherence to customer and regulatory requirements. The Quality Manager will have oversight of Quality for multiple ICS North America buildings comprised of light assembly, machining, distribution, engineering, and labs.

Manager must be located near one of our 3 manufacturing facilities of Clinton, South Carolina, Amherst, Ohio, or Wixom, Michigan.

Essential Job Duties and Responsibilities

• Develop and implement quality control processes, evaluate existing processes, and identify areas of improvement.

• Maintain the Quality Management System that monitors and measures quality standards for the sites in North America.

• Ensure all accreditations are maintained and extended through QMS execution and communication with customers or approval bodies.

• Maintain ISO9001:2015 certification, guiding the Quality Engineering team in audit activity and documentation.

• Drive a culture of quality assurance and quality improvements throughout the campus.

• Establish and implement appropriate QA/QC programs to reduce COPQ and improve compliance to regulations and standards.

• Manage a diverse, cross functional Quality team who:

• Manages the CAPA process for external quality issues.

• Manages internal quality notification process (QN's) in Manufacturing and Machining.

• Manages supplier quality deliverables and corrective actions (SCARs) for components.

• Manages internal and external containment activities.

• Maintains gage calibration system using GagePack software.

• Manages and maintains PPAP submissions from Suppliers.

• Manages regulatory certifications related to product safety and environmental compliance.

• Supports divisional Trade Compliance requirements for North America

Education and Experience Requirements

• BS in Engineering or Engineering Technology, or equivalent of 15 years of relevant experience in a technical field with quality responsibilities
• 5 years minimum in a quality role
• 3 years minimum in a supervisory role

Preferred Skills and Abilities

• Six Sigma Black/Green Belt, CQE, CQA or Lead Auditor certification preferred.

• Quality certifications like: CQE, CQA, or CQPA preferred.

• ISO 9001 Lead Auditor certification preferred.

• Familiar with typical quality assurance processes like, development of quality plans, control plans capability studies, and gage R&R

• Experience with managing and maintaining a Quality Management System, like an ISO 9001 program.

• Experience with supervising or managing a quality team responsible for gage calibration.

• Experience in participating in quality investigations, undertaking root cause analysis, developing corrective action plans, and ensuring the effectiveness of actions undertaken.

• Excellent communication skills

• Effective organization and time management skills with the ability to prioritize actives and manage deadlines.

• Good mechanical skills.

• Excellent leadership and facilitation skills.

• Proficient in Microsoft Office Suite.

• SAP experience a plus.

• AutoCAD or SolidWorks experience a plus.

• GD&T experience preferred.

• Working knowledge of statistical software and/or Minitab.

• Machining and injection molding experience a plus.

Working Conditions and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated 15-20%

Candidate must be located near one of our 3 manufacturing facilities with ability to travel. Our facilities are in Amherst, Ohio, Wixom, Michigan, and Clinton, South Carolina.

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Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.