Morphotrust Billerica , MA 01821
Quality Manager reports directly to the Senior Director of Quality and Business Excellence and is responsible for the overall management, development, and administration of Manufacturing and Supplier Quality resources. Quality Manager develops and maintains a Production and Purchasing Quality Management System to ensure best in class quality of products and associated services and to provide highest level of value and satisfaction to our customers.
Develop a process quality strategy and implementation plan with clear quantified benefits with an emphasis on standardized repeatable processes
Provide knowledge of best practices and processes (Quality Management)
Analyze existing practices
Provide leadership to each functional group in the area of quality assurance and planning/control; ensuring a smooth transition through product/solutions development, integration, delivery, production and support
Support ISO processes between departments
Manage Quality Alert process for internal and external customer complaints, quality issues, and escalated incidents; engage cross functional team, facilitate resolution and establish containment, corrective, and preventative actions (CAPA) using 8D, 5-Why, and RCA (Root Cause Analysis) process to prevent issue re-occurrence and overall process improvement.
Work with stakeholders and action owners to drive prompt action closure, review closure plans to ensure sustainability, and proactively alert leadership to risks and critical customer issues.
Establish Quality Assurance and Quality Control activities (e.g. incoming material inspection, production processes & controls, in process quality audits) to ensure the Production Quality system yields defect free products and services.
Establish a Purchasing Quality system to manage Supplier Quality, performance, and quality compliance to Purchasing agreements. Ensure quality of purchased production hardware, consumables, and material/equipment
Manage and conduct process audits, inspections, and quality reviews (e.g. project/program reviews, product quality reviews, engineering process productivity reviews, quality engineering system reviews, etc..) to ensure effective performance, durability and compliance with established standards & processes; establish & maintain ISO9001|CMMI certification
Leads the development and consistency of process Quality Controls, Procedures, and documents including: AQL Sampling Plans, FMEAs, Control Plans, Quality Inspection Standards, Work Instructions, VSM's, Visual Standards, Defect Detection tools, etc.; work closely with Engineering, Business Units, and Design staff to determine best production practices
Oversee the development of Quality Standards and Protocols for Quality Assurance Testing models. Assists in the design and implementation of policies and procedures for testing and evaluating the precision and accuracy of products and/or equipment. Guide and provide feedback to project management and engineering teams for new product design and development
Lead improvement projects, develops continuous improvement methods, identify opportunities and recommends changes to improve product & service quality and efficiency of processes and customer satisfaction
Implement, report, and maintain appropriate quality metrics (KPI's) to analyze quality performance and results across all Business Units, Engineering, and support functions for use in business decisions
Customer focused team player with ability to lead and motivate others toward continuous improvement and shared success
Excellent communication and interpersonal skills, including the ability to converse with engineers and non-engineers of diverse backgrounds
Demonstrated effective leadership and team facilitation skills
Ability to handle tasks with competing priorities effectively
Proficiency with Microsoft Excel spreadsheet development and analysis, Power Point, Visio, SharePoint; experience in Minitab, SAS, JMP, strongly desired
Bachelor's degree in Engineering, Engineering Sciences, Mathematics, Process Engineering, Operations, Business Administration or a related field
Minimum of 5 years' Quality Management experience (manufacturing environment preferred)
Ability to travel to office locations, IDEMIA suppliers, or manufacturing sites up to 20% of time (some global travel may be required)
Must have good analytical and problem solving skills and be able to handle conflicts (root-cause analysis, corrective and preventative action, etc.)
Knowledge of Quality Systems Planning (APQP), including PPAP, AQL sampling strongly desired
Green Belt, Black Belt, Lean, Certified Quality Engineer or Manager - ASQ Certification or equivalent strongly desired
Excellent technical writing and verbal communication skills in order to clearly and persuasively interact with all levels with the organization
Knowledge of ISO or other National/International process & quality standards preferred
Must have excellent organizational skills and ability to work independently
Customer focused, team player, excellent interpersonal and leadership skills
Ability to collaborate with cross functional departments
Travel requirement, such as:
Working Conditions, such as:
Physical Demands, such as:
Must be eligible to work in the United States
IDEMIA is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics