Quality Improvement/Quality Assurance Manager

Description

NorthPoint Health & Wellness Center is seeking a Quality Improvement/Quality Assurance (QI/QA) Manager to assume broad managerial responsibilities and authority for NorthPoint's Quality Improvement/Quality Assurance department. The QI/QA Manager will provide guidance to clinical staff in the area of QI/QA for the purpose of continuously improving outcomes and modeling collaborative processes.

For more than 50 years, NorthPoint Health & Wellness Center in North Minneapolis has made history as it partners with community to improve health outcomes. NorthPoint centers the well-being of its largely Black, Indigenous, Latino/Latinx, Asian, Immigrant and LGBTQIA+ patient and participant population by offering medical, dental, behavioral health and human services.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

Location and hours:

This position is hybrid and will be performed both on-site at 2220 Plymouth Avenue North, Minneapolis, MN 55411, and remote as job duties require. Work hours will be Monday through Friday, between 7 a.m.

• 5 p.m., with flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About the position type:

This is a full-time, benefit-earning position.

This position is internally classified as an Administrative Manager, Senior. Click here to view the job classification specification.

In this position, you will:

• Lead activities and initiatives related to Quality Improvement/Assurance.

• Serve as subject matter expert for Uniform Data System and Minnesota Community Measurement (MNCM) as well as criteria for various grant programs.

• Work within and across NorthPoint departments to provide direction, consultation, and assistance in setting QI priorities based on regulatory entities and community needs assessments.

• Be accountable for all aspects of QI Program reporting (internal and external) ensuring timely and accurate submissions.

• Collaborate and communicate with stakeholders to ensure data systems and programs effectively and efficiently support QI/QA initiatives and activities.

• Facilitate the integration of quality principles throughout the organization in collaboration with clinical directors, managers, and supervisors.

• Develop QI/QA goals, processes and initiatives for the organization including completion of an annual QI/QA plan.

• Oversee patient satisfaction including satisfaction with the care experience as a primary goal for the organization's quality activities.

• Perform management functions that include selection, training, and evaluation of staff.

Need to have:

One of the following:

• Bachelor's degree or higher in business administration, healthcare, or other field appropriate to the position and five years of experience in the planning and administration of QI/QA.

• Nine years or more of experience in the planning and administration of QI/QA.

Nice to have:

• Experience:

• Providing QI/QA services in a healthcare/clinic setting.

• Supervising direct reports and/or being a team lead.

• In racial, gender, LGBTQIA+, neurodiversity, and other differing ability equity.

• Performing measurement and program evaluation including those related to disparities in healthcare delivery.

• Building and maintaining relationships with internal and external partners.

Ability to:

• Inspire and motivate staff at the supervisor and individual contributor levels to work toward a shared vision and lead staff through transformational and cultural shifts.

• Communicate clearly and concisely in both verbal and written form.

• Plan, organize, and implement policies and procedures.

• Interpret data regarding patient care.

Proficiency in computerized statistical models and methods related to QI/QA, Microsoft Office, Microsoft Teams, Microsoft Excel, and other related computer applications.

About the department:

NorthPoint Health & Wellness Center sets a standard of excellence in providing culturally responsive, integrated, holistic primary health and social services that strengthens our community and the lives of the people we serve. We are leaders and partners in a shared vision of a healthy, environmentally safe, and economically stable, self-reliant community.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

This position will have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If you have any questions, please contact:

Brooke Haaf

Brooke.Haaf@hennepin.us

#LI

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work

• Public service

• Competitive pay

• Work-life balance

• Generous benefits

• Opportunities to grow

• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

This position is hybrid and will be performed both on-site at 2220 Plymouth Avenue North, Minneapolis, MN 55411, and remote as job duties require. Work hours will be Monday through Friday, between 7 a.m.

• 5 p.m., with flexibility.

While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

Are you able to meet these requirements?

• Yes

• No

02

In which of the following fields do you have a bachelor's degree or higher? Check all that apply.

• Business administration

• Healthcare

• Another related field

• None of the above

03

Describe your relevant education including area(s) of study, school(s) attended, and degree(s)/certification(s) earned. If you do not have relevant education, type "None" in the space provided.

04

How many full-time equivalent years of experience do you have in the planning and administration of QI/QA?

• I do not have this experience

• Less than 5 years

• 5 years or more, but less than 6 years

• 6 years or more, but less than 7 years

• 7 years or more, but less than 8 years

• 8 years or more, but less than 9 years

• 9 years or more

05

Describe your experience in the planning and administration of QI/QA, referencing jobs listed on your resume. If you do not have this experience, type "None" in the space provided.

06

How many full-time equivalent years of experience do you have providing QI/QA services in a healthcare/clinic setting?

• I do not have this experience

• Less than 1 year

• 1 year or more, but less than 2 years

• 2 years or more, but less than 3 years

• 3 years or more, but less than 4 years

• 4 years or more, but less than 5 years

• 5 years or more, but less than 6 years

• 6 years or more

07

Describe your experience providing QI/QA services in a healthcare/clinic setting, referencing jobs listed on your resume. If you do not have this experience, type "None" in the space provided.

08

How many years of experience do you have supervising direct reports and/or being a team lead?

• I do not have this experience

• Less than 3 years

• 3 years or more, but less than 5 years

• 5 years or more, but less than 8 years

• 8 years or more

09

Describe your experience supervising direct reports and/or being a team lead, referencing jobs listed on your resume. If you do not have this experience, type "None" in the space provided.

10

Do you have experience in racial, gender, LGBTQIA+, neurodiversity, and other differing ability equity?

• Yes

• No

11

Describe your experience in racial, gender, LGBTQIA+, neurodiversity, and other differing ability equity, referencing jobs listed on your resume. If you do not have this experience, type "None" in the space provided.

12

Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

• College or university (job board, career services, or instructor)

• Community or nonprofit organization (counselor, job board, etc.)

• Employee or recruiter of Hennepin County

• Friend or family member that is not a Hennepin County employee

• Hennepin County job notification emails

• Indeed.com

• Job fair or networking event

• LinkedIn

• Print advertisement (flyer, postcard, billboard, transit ad, etc.)

• Professional association (job board or email)

• Social media (Facebook, Twitter, Instagram, etc.)

• www.hennepin.jobs or www.governmentjobs.com

• Other

13

For the recruitment source selected above, please provide the specific name of the person, website, or media source.

Required Question

Agency Hennepin County

Address Hennepin County Government Center

300 South Sixth Street

Minneapolis, Minnesota, 55487

Phone 612-348-7855

Website https://www.hennepin.us/jobs