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Quality Improvement Associate (1099)

Expired Job

Institute On Aging San Francisco , CA 94118

Posted 3 months ago

Position Title: Quality Improvement Associate

Reports To: Senior Director, Quality Improvement

Location: San Francisco, CA

You may think "old" when you think of Institute on Aging ("IOA") because we offer services for seniors and are a 40+ year institute. but you wouldn't be more wrong. While we do have a long-standing history in California, IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their healt10010h, well-being, independence and participation in the community, fulfilling our mission.

IOA's Quality Improvement Department is seeking an experienced Quality Improvement Associate for its San Francisco-based team. This position will report to the Senior Director of Quality Improvement and be primarily responsible for monitoring performance improvement data, reporting, and co-developing data-driven performance improvement projects based on daily interaction with PACE leadership and staff. This position will also provide administrative and project support to ensure compliance with the Quality Improvement activities for the lOA Lifeways PACE Program (Program of All-Inclusive Care for the Elderly). Key duties and responsibilities of the position include:

  • Conducting Quality Improvement (QI) activities for the PACE Program, including data analysis

  • Leading development of PACE measures set in system-wide Quality Dashboard

  • Documenting and monitoring all written policies and plans for QI created by Lifeways Leadership Team including quality indicators specific to the On Lok Lifeways Program at IOA

  • Providing ongoing support related to implementation and management of PACE QI Plan

  • Leading staff training around QI topics such as incident reporting

  • Reporting any difficulties or delays in Ql plan to the Ql Senior Director and Lifeways Leadership Team in a timely manner

  • Collecting, preparing and reporting on data related to quality indicators as requested by Senior Director of QI and/or Lifeways Leadership Team (PACE funder)

  • Collecting, monitoring and providing data required for all reports to On Lok related to oversight activities identified in contract between On Lok and lOA

  • Attending Lifeways Leadership Team meetings to report on ongoing Ql and oversight activities

  • Providing oversight, monitoring and reporting to Leadership Team on the PACE Program's compliance with all State, Federal and local regulations

  • Ensuring that monitoring and reporting is done in a timely and scheduled manner to allow adequate time for corrective action for any issues of non-compliance

  • Overseeing all corrective action plans and providing ongoing monitoring of all activities and responsible individuals identified in corrective action to ensure issues of non-compliance are communicated to the Senior Director of Quality in timely manner

  • Planning, tracking and ensuring compliance for all required qualifications and credentials of PACE Lifeways contractors

  • Working with On Lok Lifeways Leadership Team to ensure contractors have met all required qualifications and provided proper documentation of credentials to meet regulatory requirements of working in the PACE Lifeways program

  • Attending all On Lok health plan policy meetings and reports all health plan policy changes in a timely manner to IOA Leadership team, ensuring annual review and update of all lOA Lifeways provider policies and procedures by Leadership Team and appropriate staff

  • Attending meetings related to Ql and oversight functions at On Lok. Documents attendance at meeting and provides reports back to appropriate Leadership staff

  • In conjunction with lOA Lifeways Leadership Team, coordinating and leading required committees and meetings for PACE-related Quality Improvement


  • B.A./B.S. degree

  • 2+ years' experience working in a regulated healthcare environment

  • Knowledge of, and experience in quality improvement

  • Demonstrated experience and strong skills around data collection, analysis, data visualization/Tableau reporting, and dashboard creation

  • Strong technical skills surrounding electronic health records, data reporting and presentation

  • Strong organizational skills and ability to track information quickly

  • Demonstrated written and oral communication skills

  • Strong follow-through and proactive thinking skill

  • Ease, flexibility and resourcefulness working on front-line, interdisciplinary teams

  • Proficiency in information systems: Microsoft Word, Microsoft Excel, PowerPoint

  • Ability to structure and conduct audits and chart reviews


  • Masters' degree in Public Health Administration, Nursing or another health-related field

  • Analytical skills including advanced Excel, SQL programming and Tableau data visualization

  • Knowledge of Title 22, PACE regulations, and NCQA Standards and Accreditation requirements impacting delivery of care and clinic services

  • Cultural competency and the interest and ability to work within a multicultural environment.

  • Willingness and ability to act as an advocate for frail elders

We encourage you to learn more about IOA by logging onto

IOA is an Equal Opportunity Employer: minority/female/disability/veteran

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Quality Improvement Associate (1099)

Expired Job

Institute On Aging