Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you'll find a rewarding role here. Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet. At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us!
Assures the quality of processes and products by performing audits, inspections, tests, defect analysis, trend analysis, programming & solving problems inspection equipment, calibration maintenance, and reporting on results of measurement standards. Assures consistent quality of suppliers and production by validating processes; providing documentation from measurement analysis, and helping departments understand the interpretation of collected data. If this sounds like an exciting role, this is the position for you!
Essential Job Functions:
Lead and coordinate customer quality complaint resolution with manufacturing plant.
Direct interface to customer to retrieve accurate complaint information.
Arrange samples for manufacturing plant analysis.
Register complaints in Pilgrim, track and closure.
Lead the manufacturing plant for root cause investigation.
Review CAPA from manufacturing plant to determine the robustness. Work with manufacturing plant to define customer acceptable CAPA.
Review 8D from manufacturing plant. Customize customer version of 8D (in local language if needed) report.
Understand & filter sensitive and IP related information.
Present 8D report directly to customer (face to face if possible).
Work with manufacturing plant for any follow-up requests and data from customer.
Direct interface to customer to retrieve accurate information.
Provide speedy responses to customers based on his/ her knowledge about the manufacturing.
If needed, arrange samples to manufacturing plants or SLS for analysis.
Provide responses or presentation directly to customers (face to face if needed).
Coordinate with the manufacturing site to provide proper responses to customer survey or self-assessment.
If any previous survey & self-assessment, he or she should attempt to fill in the survey or self-assessment as much as possible before contacting manufacturing plant.
If the survey or self-assessment involves multiple manufacturing plants, he or she needs to consolidate and compile as one Pall's response.
Work with individual manufacturing plant to implement QMS improvement requests from customers. Provide appropriate responses to customers if implementation is not feasible.
Work with manufacturing plants and Corporate E.H.S & Legal Team to provide declarations or responses to customers on regulatory compliance issues, such as EICC, RoHS, REACH & EPA.
If the survey or declaration involves multiple manufacturing plants, he or she needs to consolidate and compile as one Pall's response.
Work with Sales Team to customize a suitable customer notification package or White Paper.
Bachelor's degree Required, Engineering preferred.
2 years' experience in a Quality role
Knowledge of SPC with validating control charts and interpreting results and make recommendations to improve.
Knowledge of ISO 9001 standard and certified QMS auditor will be an advantage.
Knowledge and experience in Semiconductor or Microelectronics industry is preferred.
Customer quality or manufacturing quality experience is an added advantage.
Good knowledge in statistical tools (such as SPC, MSA, Pareto, ANOVA etc) and quality tools (such as FMEA, Cause and Effect Diagram, 8D etc).
PowerPoint, Excel, Minitab, etc.
Excellent in English communication skill both in speaking and writing. Additional language (such as Japanese or Chinese) will be an added advantage.
Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today's most dynamic, growing industries. Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
Equal Opportunity Employer
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail email@example.com to request accommodation.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.