LOCATION: Mundelein, IL
REPORTS TO: Quality Manager
JOB OVERVIEW: The Quality Engineer will work with cross functional teams to create a service model for Customer Complaint resolution to support all required compliance initiatives. The main focus of this role is to champion customer related quality activities ensuring the established systems satisfy internal and customer specifications and regulatory requirements.
Process: Quality system improvement
Scope and Graphical Spread: Mundelein (IL), requires domestic travel
Customer: Site leadership teams and all personnel at Mundelein
Establish and maintain sound relationships with QM, quality teams and cross functional personnel
Engage with CAM (Customer Service), operations, IT and engineering personnel to identify system and compliance gaps with proposed resolutions
Work with operations and other teams to investigate and determine corrective actions related to customer complaints
Works very closely with commercial teams and Account Managers on customer related issues
Quality System Requirements
Ensure that quality systems satisfy and meet at all times all customer specifications, internal and regulatory requirements (ISO, GMP, FDA)
Participate in internal and customer related quality activities
Engage in customer and third party visits and audits
Responsible for investigating and implementing corrective actions related to customer audit findings
Review customer specifications and sign off
Develop quality control plan for products as required
Demonstrate quality performance by trending and tracking
Analyze data and present to the site management teams to identify quality improvement projects and focus areas
Reduce internal quality issues to meet and exceed set targets
Engage in risk assessment process; identification, control and management utilizing risk assessment tools such as FMEA
Support new product and line launches by working with Sales and Marketing, Engineering and Product Development
Establish a comprehensive service model for customer complaint resolution
Participate in CAPA steering committee and lead assigned CAPA and continuous improvement activities.
Utilize Six Sigma tools and participate in Kaizen events to create improvement and permanent positive change.
Engage personnel in problem solving and risk assessments
Champion, facilitate, participate in projects as assigned
Follow Amcor policies and procedures at all times with ethical behaviour that delights co-workers, suppliers and other interacted parties
Work safe and encourage all employees to work safe as well
Communicate immediately quality issues that bear high risk to the business and customer
Treat all co-workers with respect and integrity, valuing inputs and feedback
Ensure best practices are identified and shared among Amcor sites
Identify and communicate effective and efficient risk elimination/mitigation models practiced at Amcor sites
Meet and exceed target of customer credit dollars
Meet Customer Complaint closure rate of 95% within 30 calendar days
Decrease number of customer complaints to meet and exceed current target
100% safety record
Knowledge and Experience:
2+ years relevant working experience in Quality
Previous experience in operations, process engineering and/or process control preferred
Knowledge and hands on experience in implementing and maintaining quality system standards (ISO 13485 and ISO 9001)
Knowledge of the packing industry is preferred
Knowledge of Medical Device and Pharmaceutical packaging is preferred
Knowledge of Quality System Software and Quality Engineering tools
Experience with Lean Manufacturing, Six Sigma processes and tools is preferred
Education and Certifications
University degree in Engineering; Industrial or Packaging Engineering degree preferred
Six Sigma Green Belt; Certified Quality Engineer through ASQ preferred
Strong computer skills in Excel, Word, PowerPoint, Minitab & Outlook
Proven ability to compile, compute, analyze and define data to effectively communicate shifts, trends and determine root cause
Ability to partner with all levels of employees to identify and conduct improvement projects
Use problem solving & statistical tools effectively and efficiently
Ability to use and apply Quality tools to identify / provide remediation action(s) for product failures, problematic areas and other opportunities for improvement
Self-motivated, ability to work in team environment, and strong verbal and written communication skills
AMCOR LEADERSHIP FRAMEWORK COMPETENCIES
The 3 Leadership competencies which will apply to all AFA co-workers:
Driving for Results
The Leadership competencies which will apply to Operations:
Learning on the Fly
The 4 Leadership competencies which will apply to all People Manager:
Nose for Talent
Building Effective Teams
WHY WORK AT AMCOR?
We value safety, integrity, collaboration, accountability and results and out performance
Amcor is a growing company which means career opportunities both locally and internationally
The environment is better off because of our leadership and products
We offer world class benefits including annual bonus opportunities; including various retirement savings/voluntary pension plans (vary depending on country).
We value diversity. With sites in over 40 countries around the world, you have the unique opportunity to work and grow with a multi-cultural team.
Keywords: Operations, Plant, Management, Production, Leadership, Process, Safety, Manufacturing, Lean, Engineering, Process Engineer, Quality, Waste, Productivity, Six Sigma
To apply to this position, please apply on our website at www.amcor.com.
Amcor (ASX: AMC; www.amcor.com) is a global leader in developing and producing high-quality, responsible packaging for a variety of food, beverage, pharmaceutical, medical-device, home- and personal-care and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains, through a broad range of flexible packaging, containers, cartons, closures and services. The company's 35,000 people generate more than US$9billion in sales from operations that span 200-plus locations in more than 40 countries.
With 16 plants in the Americas operating in 6 countries, Amcor Flexibles Americas (AFA), a business group of Amcor, is a market leader and the world's largest supplier of flexible packaging. We deliver innovative packaging solutions and provide enhanced quality products for the medical, pharma, personal care, and food markets. Its award winning approach towards sustainability makes Amcor the preferred partner for customers looking for responsible packaging solutions. For more information visit www.amcor.com.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor Flexibles - United States is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the Law" Poster and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 847-362-9000 and let us know the nature of your request and your contact information.
We participate in E-Verify. For more information, please see the E-Verify Participation Poster and Right to Work Poster at the hiring location.
Pay Transparency Policy
Amcor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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