Quality Engineer

Amcor Rigid Plastics Usa, Inc. Mundelein , IL 60060

Posted 2 months ago

Quality Engineer

LOCATION: Mundelein, IL

REPORTS TO: Quality Manager

JOB OVERVIEW: The Quality Engineer will work with cross functional teams to create a service model for Customer Complaint resolution to support all required compliance initiatives. The main focus of this role is to champion customer related quality activities ensuring the established systems satisfy internal and customer specifications and regulatory requirements.


  • Process: Quality system improvement

  • Scope and Graphical Spread: Mundelein (IL), requires domestic travel

  • Customer: Site leadership teams and all personnel at Mundelein


Relationship Management

  • Establish and maintain sound relationships with QM, quality teams and cross functional personnel

  • Engage with CAM (Customer Service), operations, IT and engineering personnel to identify system and compliance gaps with proposed resolutions

  • Work with operations and other teams to investigate and determine corrective actions related to customer complaints

  • Works very closely with commercial teams and Account Managers on customer related issues

Quality System Requirements

  • Ensure that quality systems satisfy and meet at all times all customer specifications, internal and regulatory requirements (ISO, GMP, FDA)

  • Participate in internal and customer related quality activities

  • Engage in customer and third party visits and audits

  • Responsible for investigating and implementing corrective actions related to customer audit findings

  • Review customer specifications and sign off

  • Develop quality control plan for products as required

  • Demonstrate quality performance by trending and tracking

  • Analyze data and present to the site management teams to identify quality improvement projects and focus areas

  • Reduce internal quality issues to meet and exceed set targets

  • Engage in risk assessment process; identification, control and management utilizing risk assessment tools such as FMEA

  • Support new product and line launches by working with Sales and Marketing, Engineering and Product Development


  • Establish a comprehensive service model for customer complaint resolution

  • Participate in CAPA steering committee and lead assigned CAPA and continuous improvement activities.

  • Utilize Six Sigma tools and participate in Kaizen events to create improvement and permanent positive change.

  • Engage personnel in problem solving and risk assessments

  • Champion, facilitate, participate in projects as assigned


  • Follow Amcor policies and procedures at all times with ethical behaviour that delights co-workers, suppliers and other interacted parties

  • Work safe and encourage all employees to work safe as well

  • Communicate immediately quality issues that bear high risk to the business and customer

  • Treat all co-workers with respect and integrity, valuing inputs and feedback

Best Practices

  • Ensure best practices are identified and shared among Amcor sites

  • Identify and communicate effective and efficient risk elimination/mitigation models practiced at Amcor sites


  • Meet and exceed target of customer credit dollars

  • Meet Customer Complaint closure rate of 95% within 30 calendar days

  • Decrease number of customer complaints to meet and exceed current target

  • 100% safety record


Knowledge and Experience:

  • 2+ years relevant working experience in Quality

  • Previous experience in operations, process engineering and/or process control preferred

  • Knowledge and hands on experience in implementing and maintaining quality system standards (ISO 13485 and ISO 9001)

  • Knowledge of the packing industry is preferred

  • Knowledge of Medical Device and Pharmaceutical packaging is preferred

  • Knowledge of Quality System Software and Quality Engineering tools

  • Experience with Lean Manufacturing, Six Sigma processes and tools is preferred

Education and Certifications

  • University degree in Engineering; Industrial or Packaging Engineering degree preferred

  • Six Sigma Green Belt; Certified Quality Engineer through ASQ preferred

  • Strong computer skills in Excel, Word, PowerPoint, Minitab & Outlook


  • Proven ability to compile, compute, analyze and define data to effectively communicate shifts, trends and determine root cause

  • Ability to partner with all levels of employees to identify and conduct improvement projects

  • Use problem solving & statistical tools effectively and efficiently

  • Ability to use and apply Quality tools to identify / provide remediation action(s) for product failures, problematic areas and other opportunities for improvement

  • Self-motivated, ability to work in team environment, and strong verbal and written communication skills


The 3 Leadership competencies which will apply to all AFA co-workers:

  • Driving for Results

  • Customer Focus

  • Influencing Others

The Leadership competencies which will apply to Operations:

  • Command Skills

  • Interpersonal Savvy

  • Process Management

  • Learning on the Fly

The 4 Leadership competencies which will apply to all People Manager:

  • Nose for Talent

  • Building Effective Teams

  • Motivating Others

  • Managerial Courage


  • We value safety, integrity, collaboration, accountability and results and out performance

  • Amcor is a growing company which means career opportunities both locally and internationally

  • The environment is better off because of our leadership and products

  • We offer world class benefits including annual bonus opportunities; including various retirement savings/voluntary pension plans (vary depending on country).

  • We value diversity. With sites in over 40 countries around the world, you have the unique opportunity to work and grow with a multi-cultural team.

Keywords: Operations, Plant, Management, Production, Leadership, Process, Safety, Manufacturing, Lean, Engineering, Process Engineer, Quality, Waste, Productivity, Six Sigma

Application Process:

To apply to this position, please apply on our website at www.amcor.com.


About Amcor

Amcor (ASX: AMC; www.amcor.com) is a global leader in developing and producing high-quality, responsible packaging for a variety of food, beverage, pharmaceutical, medical-device, home- and personal-care and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains, through a broad range of flexible packaging, containers, cartons, closures and services. The company's 35,000 people generate more than US$9billion in sales from operations that span 200-plus locations in more than 40 countries.

AFA Overview

With 16 plants in the Americas operating in 6 countries, Amcor Flexibles Americas (AFA), a business group of Amcor, is a market leader and the world's largest supplier of flexible packaging. We deliver innovative packaging solutions and provide enhanced quality products for the medical, pharma, personal care, and food markets. Its award winning approach towards sustainability makes Amcor the preferred partner for customers looking for responsible packaging solutions. For more information visit www.amcor.com.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor Flexibles - United States is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the Law" Poster and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 847-362-9000 and let us know the nature of your request and your contact information.


We participate in E-Verify. For more information, please see the E-Verify Participation Poster and Right to Work Poster at the hiring location.

Pay Transparency Policy

Amcor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Quality Engineer

Amcor Rigid Plastics Usa, Inc.