Quality Customer Contact Specialist

Volvo Group Hagerstown , MD 21746

Posted 3 months ago

This is us, your new colleagues

Our team is growing! We work cross-functionally and globally to exceed our customers' expectations and reach the world class manufacturing level. We have exciting work in front of us, and more on the horizon! The automotive world is changing rapidly and to be part of this big change is an exciting movement. The opportunities are endless if you are willing to join our team in the challenges ahead of us. We are looking for a customer contact who can lead, manage and implement changes and new processes. Someone who can plan and prioritize, collaborate, communicate, and deliver.

Want to Learn More About Hagerstown?

We Are The Heart! We develop and produce heavy-duty diesel engines, transmissions, and axles for Volvo Group Brands. In operation since 1961, we proudly service and support the community of Washington County and its surrounding areas.

Click here to explore more about Hagerstown: www.volvogroup.com/hagerstown

Role Description:

Responsibilities include a customer contact to serve as an interface when it comes to quality issues at receiving plants and the ability to coordinate activities between production and the customer. The customer contact should be the "customer's voice in production." The customer contact is an interface for field feedback and should be able to effectively communicate that feedback between stakeholders. The Customer contact claims should be handled as a model area for problem solving. Deliverables for this position are: number of customer claims, problem solving lead time and customer dialogue satisfaction.

  • Contact for claims from receiver plants, field customers and audits. Prioritize, analyze and follow up actions. Record the claims and report to assigner

  • Initiate and when needed participate in problem solving team, to analyze and evaluate incoming claims, Find the root cause category for the claim, perform risk analysis (faults on more parts or engines, risk of delivery disturbances), initiate short term solution ("firewall").Support manufacturing to decide if inspection of the plant stock is needed or not

  • Initiate, lead and coordinate improvement activities of delivered products at the receiver plant

  • Lead and coordinate internal campaigns

  • Analyze field issues together with product quality leader and agree about actions (QSP's)

  • Plan and perform the customer dialogue. Report the result. Address and perform necessary improvement activities according to the dialogue

  • Participate in global network to develop and harmonize the processes between the PTP sites

  • Support Production when it comes to situations to request deviation approval

  • Recommend to stop production and deliveries when it is necessary from a security, quality and environmental point of view

  • Inform plant management when needed about consequences, propose actions and report

  • Lead problem solving activities and report results

A Qualified Candidate Would Have the Following Skills/Experience:

  • High knowledge of customer and field impact

  • Be a problem solving expert

  • High technical knowledge of major components such as engines, transmissions and production processes

  • Good understanding of purchasing and development processes

  • Bachelor's degree and/or equivalent years of experience

  • 5+ years of relevant area experience

  • Good communication skills

  • Have a holistic view. Understand other cultures. Be a good listener and easily adapt to new situations

Necessary Technical/Functional/Language

Skills:
  • Proficiency in the English language is required

  • Proficient computer skills required including Microsoft Office Suite

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Specialist

Best Buy

Posted Yesterday

VIEW JOBS 11/14/2019 12:00:00 AM 2020-02-12T00:00 Customer Service Specialist BrandBest Buy What does a Best Buy Customer Service Specialist do? The Best Buy Customer Service Specialist provides fast, accurate and friendly processing for all customer transactions at Checkout, Customer Service and Store Pickup while providing velocity solutions to customers. Develops strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Partners with other employees to ensure customers' end-to-end needs are met and that no customer is left unserved or underserved. Utilizes all relevant sales tools to drive profitable growth and exceed department and individual goals. Helps answer questions and resolve customer issues. Job responsibilities include: * Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service. * Maintain professional communication with customers and peers while using cross-functional company resources and tools. * Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions. * Ensure Front of Store cleanliness and merchandising standard execution. What are the Professional Requirements of a Best Buy Customer Service Specialist? Basic Qualifications * Ability to work successfully as part of a team * Strong ability to prioritize and multi-task in a fast-paced environment * Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications * High School Diploma or equivalent * 3 months experience in retail, customer service or related fields Best Buy Hagerstown MD

Quality Customer Contact Specialist

Volvo Group