-Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. -Monitoring dedicated queues to ensure SLAs are maintained. -Assigning the tickets which are out of scope to Service Desk/Other Teams -Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved -Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work loadREQUIREMENTSQualifications: Two (2) to four (4) years experience in customer service, help desk, or network operations center environment.Experience with Linux or Windows administration desired. ITIL v3 Foundations certification desired.Clearance required: TS/SCI with polygraph clearanceApply to dmagruder@flashtg.com orSend resume to our website at www.flashtg.com.Certification/ Tuition Reimbursement!Generous Referral Bonus Program!6% 401K MATCH!Comprehensive Benefits Package!
VIEW JOBS5/5/2024 12:00:00 AM2024-08-03T00:00 The Quality/Ticket Coordinator I, as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to inFlash Technology GroupColumbiaMD
VIEW JOBS5/4/2024 12:00:00 AM2024-08-02T00:00 RN- Quality Coordinator-SOM University of Alabama at Birmingham The University of Alabama at Birmingham is seeking an RN- Quality Coordinator-SOM. This positioUniversity Of Alabama At BirminghamUniversity, MSLafayette County, MS
VIEW JOBS5/4/2024 12:00:00 AM2024-08-02T00:00 Encompass Health Rehabilitation Hospital of Pensacola Pensacola, FL The PASC will assure the accurate extraction of data from the clinical documentation. To peEncompass Health Corp.Pensacola, FLEscambia County, FL