-Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. -Monitoring dedicated queues to ensure SLAs are maintained. -Assigning the tickets which are out of scope to Service Desk/Other Teams -Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved -Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work loadREQUIREMENTSQualifications: Two (2) to four (4) years experience in customer service, help desk, or network operations center environment.Experience with Linux or Windows administration desired. ITIL v3 Foundations certification desired.Clearance required: TS/SCI with polygraph clearanceApply to dmagruder@flashtg.com orSend resume to our website at www.flashtg.com.Certification/ Tuition Reimbursement!Generous Referral Bonus Program!6% 401K MATCH!Comprehensive Benefits Package!
VIEW JOBS6/16/2024 12:00:00 AM2024-09-14T00:00 The Quality/Ticket Coordinator I, as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to inFlash Technology GroupColumbiaMD
VIEW JOBS6/15/2024 12:00:00 AM2024-09-13T00:00 Job Description Job Description About the Role The Logistics and Quality Coordinator is responsible for packaging, shipping, and receiving products, including JM Longyear LLCMarquette, MIMarquette County, MI
VIEW JOBS6/14/2024 12:00:00 AM2024-09-12T00:00 Agency: Department of Human Services Opening Date: 06/14/2024 Closing Date/Time: 06/28/2024 Salary: Anticipated Salary: $7,660 - $10,000 per month ($91,920 State Of IllinoisSpringfieldIL